Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining order processing and reducing operation times. Its user-friendly interface, including the Shipway Panel and order panel, is praised for simplicity. Key features like return automation, sub-account creation, and tracking ID assignment are valued. The support team is frequently commended for their prompt assistance. Merchants report that the app has positively impacted their logistics and business growth, making it ideal for small businesses. Services related to exchanges, returns, and order fulfillment automation are also highlighted as beneficial.

April 29, 2022

This is very good one stop logistic automation. Kajal form support team is great. Currently I am using this app form my 2 store. Really love it.

Favhome IN
India
29 days using the app
September 28, 2019

Invoices and docket generation is now very easy , in just few mins we can complete the work.

Great app and software !

Just-Herbs-india
India
29 days using the app
September 25, 2019

This Ezyslips app is a life changer for us. We sell on various channels including Amazon, Shopify and Ebay. Ezyslips fetches all orders on all of these channels and enables us to manage them in one place.

Men Shoes
India
25 days using the app
Edited October 14, 2021

Their Return Automation Portal suddenly stopped working. They don't even respond to your mail or atleast have a courtesy to acknowledge your mail. Have tried reaching out multiple times with reminder. And telling them how urgent & serious the issue is about. When the customer facing Return portal suddenly stops working. Obviously, customers will get furious and it becomes difficult to answer them. Reliablity is what we look when use a third party application. Shipway seriously lacks reliablity. UPDATE on the status: Though the return portal issue was resolved. We found another issue of customer not receiving messages of any notifications. It's almost a week since we've raised this concern and still waiting for the issue to be resolved. They have been charging us for the notifications sent but, in reality no messages were sent to the customers. Their customer support team is responsive but, their tech support is really a mess. They'd a separate app for notifications which we were using it without any trouble. Later they merged it with shipway dashboard. And the whole lot of issues have started occuring. NOTE: Don't just blindly install the app. Have a random checks every month to just see if the portal is truely delivering for what you've paid.

HeSpoke Originals
India
Almost 2 years using the app
Shipway replied October 18, 2021

We apologize for the bad experience you had with us, We are deeply analysing the issue and make you believe that it will not happen again in future.
Thanks for having patience with us, happy to serve you better.
Team Shipway

October 15, 2019

The best pre-shipping and post shipping solution providers from this group, +1 kudos from my side...............

Upyogi Tools
India
24 days using the app
September 19, 2019

Easy to use an app on a daily basis, gives proper utilization of time.
Dashboard for business analysis & Quality check in return is a unique feature. Keep it up, team!! GOOD LUCK.

The Uphar
India
24 days using the app
November 28, 2019

mind-blowing app for me which help me a lots to reduce my manual efforts in updating the customer address after synced the orders in the Ezyslips app. Team response towards the requirement is highly appreciated.

Men Wears
India
23 days using the app
Edited August 11, 2020

Change in review from 5stars to 3stars:

I think they are average considering most of basic requirements are fulfilled using their app. But unfortunately, we have noticed recently that they are not relevant once your business start scaling up. Hence good for starters with low order volume.

Old review:

Awesome !!
A Perfect Application. It reduces my execution time and multiple efforts while processing orders.

thanks

MySequin™ India
India
About 2 years using the app
Shipway replied January 12, 2022

We apologize for the bad experience you had with us, We are deeply analysing the issue and making you believe that it will not happen again in future.
Thanks for having patience with us, happy to serve you better.
Team Shipway

November 17, 2022

All of the customer support team are very supportive throughout the integration process. They do fast respond to give feedback on my issues and are always straight to the point with the solutions. They helped me very well. Thank you

Yuhuman
India
21 days using the app
September 17, 2019

This app helped us to improve the shipment process efficiency and our business gone to next level., thanks team

Papercoal
India
20 days using the app