Reviews (423)

Overall rating
4.5
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that streamlines order management and shipping, enhancing efficiency. They value the real-time tracking updates for keeping customers informed, seamless Shopify integration, and responsive support team. Features like COD confirmation and NDR automation improve operational efficiency and reduce risks. The app's flexibility and ability to decrease customer queries make it suitable for both startups and established businesses.

March 21, 2020

Very nice and user friendly app having good customer support . Tech team is very responsible and serious about their work to give customer a hassle free service.

chargingcable.in
India
7 months using the app
March 9, 2023

Helping hand for my small business!

In spite of technical glitches, it ensures for timely delivery!!

ArtFlyck
India
6 months using the app
Edited November 22, 2023

The service was good at first, but it went downhill afterward. They don't respond to messages or calls, and their support is slow. As a business, we have to manually call the courier to pick up orders since there's no automation.

Many packages don't get delivered, and there's no help to fix this. Payments, refunds, and other money matters are unclear, making things worse. After they onboard you, they don't answer calls or messages.

It seems like they only care about hitting their targets and not about helping customers. It's just bad service after a while. They need to do better.

TechXR Innovations Private Limited
India
5 months using the app
March 12, 2020

Great App!! Easy to Use Customer support is excellent
Highly recommend using the Ezyslip for fulfilling your orders

Just Enjoy
India
5 days using the app
September 12, 2020

This is the best app I have used best customer service and easy to use If you are shipping from multiple location then this is the best app

Nano gelpads
India
5 days using the app
October 22, 2019

I love to work with Ezyslips, Because The software is modern, well designed and very easy to navigate.  It saved us a lot of time in the processing of my new orders as well as my returns order. 
I can also find my delivered orders reports based on the products which help a lot in business growth..

Let It Grow
India
5 days using the app
November 13, 2021

Didn't work for us. Don't know how people have given 5-star ratings. 1) Firstly, they don't have decent courier options like bluedart or FedEx. Only metro cities get these courier options. 2) No one came to pick up the parcel when we used ecom /delhivery as per their insistence. 3) order tracking link(for delhivery/Ecom) on shopify takes you to DHL tracking page!! 4) New orders are not synced from shopify even after repeated attempts. 5) interface is too complex unlike others and there is no one click booking. 6) You cannot cancel an order on your own if you want to change/ cancel the courier for some reason. 7) Customer support only provides lip service just like other shipping aggregators. We tried this app after reading the positive reviews but it turned out to be worse than the ones we are currently using.

Indirookh
India
4 months using the app
Shipway replied November 18, 2021

We apologize for the bad experience you had with us, We are deeply analysing the issue and making you believe that it will not happen again in future.
Thanks for having patience with us, happy to serve you better.
Team Shipway

July 27, 2020

I am using this app from last 3 months . Superb customer support . one click invoice and lable generation . fantastic tracking system and best NDR management system . Thankyou easyslip team :)

bettersolutions.in
India
4 days using the app
May 1, 2021

A lot of limitation for international shippers invoices cant be printed, returns are not available for international shippers, integrating with our couriers didn't happen as promised.

missodd.com
United Arab Emirates
3 months using the app
Shipway replied May 7, 2021

We are sorry for the inconvenience caused to you.
Our team is working on your concern that you have raised for us.
We will update you once, it's completed.
Thanks,
Team Ezyslips

Edited July 10, 2020

The App charges for all the orders irrespective you generate shipment label or not... In logical case, the charges should be based on the labels created.
Let me give you an example: I have an order which requires hand delivery and I don't need to generate labels. Moreover, there is nowhere mentioned on the App store that the charges are for orders synced not for labels.

Apart from this hidden charging information, the features are good.

Limpkin
India
23 days using the app
Shipway replied July 10, 2020

Thanks for your feedback, we will consider this and let you know.