Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, seamless Facebook integration, and effective customer communication. They value its customization options, smooth operation, and ability to handle pre-sales issues. The responsive and helpful customer support team is also praised. Offering a comprehensive free version, it's an affordable choice that improves customer service, increases conversions, and allows offline messaging. It's a recommended tool for swiftly addressing customer queries and enhancing the customer experience.

February 12, 2020

Really appreciate this app. Free and efficient on our website, that's all we needed to be able to chat with our customers. Thanks

October Reign
New Zealand
About 1 year using the app
August 23, 2020

Integrates PERFECTLY and seamlessly with my website, provides a great experience for customers. 100% recommended

Detail'box
France
12 months using the app
May 26, 2022

Great and quick support and good functionality, simple set up and easy to use, thanks very much!!!!!

The Paw Code
Australia
12 months using the app
Omega replied May 27, 2022

Fast as lightning ✨🔥🚀 Our team is over the moon after reading your review and hope you keep seeing exceptional value from the app. 😊

April 25, 2022

Easy to use, friendly and quick support! A must for every eCommerce store that needs live customer support

Nakčia
Lithuania
12 months using the app
Omega replied April 25, 2022

Thanks for leaving our business a 5-star rating, Nakčia, it's truly appreciated! 💙 💜 You made our day brighter 🌞🌞🌞

April 29, 2022

I use this app for my store front and it works great, wonderful experience and great customer service too. Thanks Carlos

Sweetcupoftees
United States
12 months using the app
Omega replied May 4, 2022

We’re pleased that Carlos was able to provide you with exceptional service! We sincerely thank you for taking the time to share your thoughts with us. 🌻 🌞

December 31, 2019

The online support has been very helpful and responsive. I feel grateful for the work they've done for me. Yesterday I was asked to leave a review, but I was on the go and didn't have a chance to do it, but I still remember it today so I'm leaving this review now. :)

InfinyLove.com
Hong Kong SAR
11 months using the app
November 19, 2021

Funziona benissimo, la installo sempre tra le prime app perché è veramente il top! Assistenza eccellente.

Scriptura Pelletteria
Italy
11 months using the app
Omega replied November 19, 2021

Ciao Scriptura Pelletteria,

Grazie mille per aver dedicato del tempo a fornire feedback. Siamo così lieti che valuti il nostro servizio come 5 stelle mentre ci sforziamo di fornire proprio questo a tutti i nostri clienti.
Sentiti libero di scriverci una linea tramite il canale Live Chat, siamo più che felici di aiutarti!
Buona giornata!
Kaylee - Omega Team

May 4, 2022

The app works great and so does the support team! Joyce Helped me with an issue I had regarding the chat bubble showing up and solved it within minutes.

Lizard Tech Solutions
United Kingdom
11 months using the app
Omega replied May 4, 2022

You're a smart cookie.🍪 Thanks a lot for your kind words to our team. Joyce is on the nine clouds after reading your review. 🤗🥰

July 10, 2020

The support is awesome. Replies in a minute, helps fast, very thankful! Just had some issues with configuration - solved in 10minutes with no worries! Very good app

Decorner.lt
Lithuania
11 months using the app
January 19, 2022

Great app and customer support, They literally help grant me a minor feature I've requested for free. Thank you so much

Rawlulu Cosmetics
Malaysia
11 months using the app
Omega replied January 19, 2022

Hi Rawlulu Cosmetics

Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Kaylee - Omega Team