Reviews (272)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting customer communication and increasing sales through its multi-channel capabilities. They appreciate its easy setup, user-friendly interface, and customizable design options. The inclusion of multiple channels in the free plan and a smoothly operating widget are standout features. Merchants also commend the responsive and accommodating customer support team, noting their efficiency in making custom adjustments.

February 25, 2022

Amazing support, they took care of my issues and solved them quickly, thank you for this useful service and app.

Therapyyarn
Türkiye
18 days using the app
Omega replied February 28, 2022

Hi Therapyyarn,

Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Kaylee - Omega Team

September 1, 2021

Fantastic customer support, and quick solutions are given.| Loyal customer for many more years to come.

Bunny Bodies
Philippines
15 days using the app
Omega replied September 1, 2021

Hi Bunny Bodies,

We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions.
All the best!
Omega Team

July 25, 2022

I've just installed Omega messenger chat to our site, and it's been fabulous! The support team, in particular Lynn, were so wonderful to work with - they responded immediately and were so helpful and their support/Dev team went into my store and fixed the issues straight away, and even did it in time for the weekend! Loving the app and now let's hope customers start chatting with us on there! Thanks guys!

Fusspot Collagen Beauty Tea
Australia
15 days using the app
Omega replied July 26, 2022

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful for customers like you, and we greatly appreciate you using our app 🥰 If you need further assistance along the way, please don't hesitate to let us know. Here at Omega, keeping our customers happy is our number one priority. 🍻
Cheers,
Lynn

July 13, 2021

This app works really great for our online store. The best live chat plugin for eCommerce stores. Highly recommended!

PartsPro.PH
Philippines
12 days using the app
Omega replied July 20, 2021

Hi PartsPro.PH!

Thanks for leaving a great review. Glad to hear you've found our app easy and helpful to work with your business. That is our goal. If you need anything just reach out!

Omega Team

June 18, 2024

This app works and I would recommend this app. The techsupport is quick and was able to resolve my issue.

LeCharme
United States
Over 4 years using the app
Omega replied June 21, 2024

Thank you for your recommendation! We're thrilled to hear that Omega Messenger helped resolve your issue swiftly. Our tech support team is dedicated to providing excellent service. If you have any more feedback or questions, feel free to reach out!

May 8, 2020

Super fast reply and kingly help to solve the problem in minutes. Strong recommend to every one's store.

Artmore Graphics Ltd
New Zealand
12 days using the app
May 31, 2022

The application is good and help my customer to reach me out easily and the chat support is really nice and helpful

Kim King's Kitchen
Philippines
10 months using the app
Omega replied May 31, 2022

Thanks for taking the time to leave us feedback! We really appreciate it.
We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!

July 31, 2023

Very useful tool and good customer service from the support team. I recommend this tool. Connected my facebook account with ease.

Nuttall Henderson Jewellers
New Zealand
10 days using the app
Omega replied August 4, 2023

Thank you so much for your 5-star review! We will share this with the whole team to let them know to keep up the amazing work.
Cheers from Tracy

September 27, 2023

Thank you for your help!

TIT-Racing
China
9 days using the app
Omega replied September 29, 2023

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

October 29, 2021

Very easy to set up and works great. New cool features coming aswell :) This app makes my day easier, and that is always a nice thing :)

SlipeSpesialisten
Norway
9 days using the app
Omega replied October 29, 2021

Hi

We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app.

Best regards!
Omega Team