O: WhatsApp Chat, Contact Form

O: WhatsApp Chat, Contact Form

Reviews (559)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its integration with multiple communication channels like Facebook Messenger, Instagram, Twitter, and Skype, enhancing customer support and boosting sales. The free plan is praised for its adequacy for small to medium businesses, and the customizable chat widget aligns well with website aesthetics. Reviews highlight the app's smooth performance and the responsive support team that effectively resolves integration issues.

May 30, 2019

thanks for your app facebook messenger live chat...i found it useful and very good and i hope of good chats

Julion Jutta Ulbrich
Germany
About 11 hours using the app
Edited January 1, 2020

it is not working for many days now and no one is responding to my PLEA FOR HElP, I NEED SPEEDY ASSISTance please

EVERYTHING TRENDY FASHION & MORE
Jamaica
12 days using the app
Omega replied January 1, 2020

Thanks for your feedback. The cause may be Facebook page missing whitelist domain or setup private age, country restrict. If you reinstall our app, we can check the issue.
And we have feedback when you ask about this problem on the support system of Shopify (ticket 15548696)

Kind regards
Omega team

Edited April 19, 2022

The customer service/support team was amazing. Joyce helped me to integrate everything for my store. They are very motivated and willing to help you out. This app is amazing, easy to customize, and includes tons of features. In the beginning it didn't work...

X-Time
United States
About 8 hours using the app
Omega replied April 19, 2022

You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to support you.
Cheers from Joyce!

September 25, 2019

I thinks its an easy way to communicate with your customers when offline. I will get use to as time goes by

BestShoesPlanet
United States
8 days using the app
Edited July 20, 2019

Thanks great for small enterprenuer like me
Keep it up maraming slamat
Thanks great for small enterprenuer like me
Keep it up maraming slamat

KSM STOCK
Philippines
About 7 hours using the app
September 8, 2019

Vraiment top merci beaucoup et ça marche bienVraiment top merci beaucoup et ça marche bienVraiment top merci beaucoup et ça marche bien

Coolax
Morocco
6 days using the app
January 5, 2022

service was excellent really satisfied with the help that was given, maybe just work on how quickly the team can resolve issues

Dress Me Up Dress Hire
Australia
About 5 hours using the app
Omega replied January 5, 2022

Hi Dress Me Up Dress Hire,

We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app.
Best regards!
Kaylee - Omega Team

August 16, 2022

Estoy comenzando a utilizar esta app. Diego fue muy amable y de gran ayuda. Hasta ahora, muy buen servicio.

Seasonal Soaps
United States
About 5 hours using the app
Omega replied August 17, 2022

¡Estamos muy felices de ver que haya tenido una experiencia de cinco estrellas! ✨ ¡Siempre nos esforzamos por ayudarlo a usted y a su negocio a tener éxito! 🍻
Salud,
Diego

April 23, 2021

App is easy to configure. Beautiful customizations and the customer service is EXCELLENT. Within minutes they were helping me with some theme customizations and within 15 minutes all was customized and working beautifully. Thank you!

Stoned Hilda
Australia
About 4 hours using the app
Edited December 21, 2019

i like this application, works very good, but please i would like to fix the icon on bottom left , may you please help me

Kaburra
Philippines
About 3 hours using the app