Omega Messenger, WhatsApp Chat

Omega Messenger, WhatsApp Chat

Reviews (529)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction and boosting sales through its integration with platforms like Facebook Messenger, Instagram, Twitter, and Skype. They value its easy setup, customizable widget, and reliable performance. The 24/7 technical support, with staff members like Joyce, Andy, and Wendy, is frequently praised for exceptional service. This app is favored for its comprehensive features and excellent customer support, making it a top choice for improving customer communication and service.

January 26, 2020

great app..i receive the messages immediately!..now i can response to inquiries immediately. thanks for this

The Kamera Guy
United States
37 minutes using the app
November 17, 2021

So far so good! Looking for connectivity and notifications should anyone need support in the moment while they're making a purchase.

Equippt - Home Based Gym
Canada
32 minutes using the app
Omega replied November 17, 2021

Hi Equippt - Home Based Gym,

Thanks for leaving a great review. Glad to hear you've found our app easy and helpful to work with your business. That is our goal. If you need anything just reach out!

Kaylee - Omega Team

June 7, 2022

so far is the easiest and free messenger app on shopify. quiet ok to use and service person is very supportive.

Spark Up Asia
Hong Kong SAR
31 minutes using the app
Omega replied June 8, 2022

You rock! Thanks for your amazing review 🤗 our customer support team was doing cartwheels after reading your review of their work🥰 Hope for nothing but your business’s growth 🔥🚀

March 4, 2022

Diego from the Help Center was really helpful and responsive to my questions :) Very happy with this chat app.

The Posture Pal
New Zealand
27 minutes using the app
Omega replied March 6, 2022

Hi The Posture Pal,

Thank you for taking the time to provide a rating and your compliment to Diego!
Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
If you need our help in any case, we are available here to help you.

Hope your day is as awesome as you!
Kaylee - Omega Team

February 16, 2020

can you help me i all ready delete the app but the message button still in my shopify store i want to re install but the other button appear. now i delete again but still the 1 button of message logo cant erase pls help me

Stepania Shop
Philippines
26 minutes using the app
Omega replied February 17, 2020

Hello there,
Thanks for feedback!
I have checked, Our app not need to add script or code to theme so it's not the icon from our app, maybe it's script embed on theme or other app.
Our app not add script or code to theme.
If you can, please contact to email: contact@omegatheme.com
I'll check and remove this.

Regards,
Kien

December 7, 2021

It is very easy to set up and works pretty well on my site. The team members are so kind and they always respond very soon to solve my question. High recommend!

DELOMO
United States
25 minutes using the app
Omega replied December 7, 2021

Hi DELOMO,

Thank you so much for your review!
I am so glad to hear that the app is working well and that you are enjoying it. We take pride in our customer service, if there’s anything else we can do, please let us know.

Best regards,
Kaylee - Omega Team

August 17, 2022

Exceptional customer support. Always feel welcome. Very rare these days! Highly recommend...........

NorthSheep Eesti
Lithuania
21 minutes using the app
Omega replied August 17, 2022

5-Stars! 🌟 Whoot Whoot! 🎉We're so thrilled that you are enjoying our services so far! We're always striving to top your expectations and love the feedback!
Thanks,
Lynn

March 2, 2022

There are tons of bugs with this app. It doesn't make sense this app has 4.9stars because nothing is working. Most of these reviews must be fake. First of all, the chat bubble takes a full 9 seconds to load and support says this can't be fixed. Customizing the bubble or settings does not work. An error message pops up when you try to send a message through the chat bubble. The Mobile bubble button does absolutely nothing. Support is not helpful. It just simply does not work.

Jiby Dog Crew
United States
About 9 hours using the app
Omega replied March 3, 2022

Hello Jiby Dog Crew Team,

Thanks for taking the time to let us know about your issue and we are sorry for the negative experience you had.

Recently, Facebook has made some changes on their side which have affected a lot of our app loading, our team is still working to deal with those changes and we will keep you posted on this.
The conflict between our app and your theme also made the change not successful as we explained to you before and it's fixed. Regarding the error message that pops up, unfortunately, this is also a Facebook issue that happens on some pages, and they do not state clearly the reason behind it.

This definitely doesn't sound like the service we try to provide to our customers as we completely understand how frustrating it can be to take the time to complete an app for it to be unsuccessful.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team

January 13, 2022

I have NO idea why Facebook doesn't make their own app. I'm glad someone else put in the effort to make something so helpful.

azul-labs-store
United States
12 minutes using the app
Omega replied January 13, 2022

Hi azul-labs-store

Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team

May 5, 2022

Diego was an excellent support team member. He helped me set it up exactly as we needed! We are excited that this app offers both live chat and the away message to collect emails for follow-up.

HH Science
United States
About 5 hours using the app
Omega replied May 5, 2022

Thanks for taking the time to leave us feedback! We really appreciate it.
We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!