Facebook & Instagram , 4,607 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
September 23, 2023

too many challenges setting a business account, it's very frustrating!!!

Fetch Art
Canada
2 months using the app
Meta replied September 29, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

July 10, 2023

This application has not been a positive experience and has consumed a considerable amount of time. Despite attempting to resolve issues related to connectivity and verification for over 10 days for now, the problems have only worsened with time. Recently, there was an attempt to start over by disconnecting from Shopify, but this resulted in a complete disconnection of the catalog, making it impossible to reconnect. The app claims that the asset is already connected and directs the user to the commerce manager, which provides conflicting information about the connection and rejections. Numerous attempts have been made to connect, but there is no one to contact for assistance and no response to messages. This is frustrating as I still not authorized or verified on Facebook or Instagram. It is recommended that others avoid this app and focus on their website and email list instead.

WAKANDA
Egypt
3 months using the app
Meta replied July 18, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

June 5, 2023

Useless app. My page is currently suspended just because I tried to use this app. Facebook is good at gossiping business but as far as eCommerce, they're horrible.

Nailsjobs by Zurno
United States
Over 4 years using the app
Meta replied June 14, 2023

Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]

May 1, 2023

We have never been able to get this set up, no support, no help, nothing. worst app ever. So frustrating.

L.A. Louver Gallery
United States
Almost 3 years using the app
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

June 12, 2023

I installed this app specifically for Facebook Pixel, but automatically, it will create a Facebook Commerce account in your Facebook Business Manager. This account will automatically generate a shop and add your Shopify products to it. After a while, Facebook may request various business details and inform you that your account is at risk of being restricted due to your shop's failure to comply with our Seller Terms. This can happen even if you don't use the commerce account or if you are unaware of what a Facebook Commerce account is !!!

barelio
United Kingdom
5 months using the app
Meta replied June 14, 2023

Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]

May 7, 2023

The app doesn't track the correct revenue, it sends duplicate purchase events to Facebook each time the user reloads the order confirmation page, and it does not send deduplicating information to Facebook.
The support is absolutely useless, I have been in contact with the special Meta support for this app, and they keep asking me to check
- the pixel setup (which by the way is managed by the app) and/or
- referring me back to Shopify to ensure the app is installed correctly (Shopify were the ones who referred me to Meta).

Un scandale meme commentaire une honte de payer un abonnement pour une application pareil

Jeunes__gens.com
France
9 months using the app
Meta replied May 11, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we continue to assist you, over email, regarding your reported issues with the app.

Thank you,
Meta Support

May 16, 2023

PURCHASE TRACKING IS HAVING ERROR. ACTUAL SALES IN SHOPIFY IS 100 BUT IN META ADS MANAGER IT IS 33

I HAVE ALREADY CONTACTED META SUPPORT BUT ISSUE NOT RESOLVED. BY REPLYING BLA BLA REASONS TICKETS ARE CLOSED WITHOUT RESOLVING THE ACTUAL ISSUE

Bongosaj
India
Over 1 year using the app
Meta replied May 22, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

August 10, 2023

terrible, cant even sink pixels correctly with business manager. im not sure what has happened to this app but it clearly doesnt want to work properly.

Euro Speed Parts
Australia
2 months using the app
Meta replied August 18, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

April 3, 2023

if i could give this a zero star I would! Facebook and shopify need to do better!!!! You can't even connect your account to this mess without any options or support to why you should really delete this crap off the platform in its entirety smh

Bossed Up Chic Empire
United States
5 months using the app
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

October 15, 2023

usless plugin. not attaching on shopify store

Deals Internationals
Pakistan
8 days using the app
Meta replied October 20, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support