Facebook & Instagram , 4,686 reviews
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It is Good, but keeps getting disconnected. Helps bring sales to the store and all. Not to bad, just the disconnection needs to be fixed
It was not at all clear if I had finished the set up and if this meant the FB store was set up. Happy to discuss further of required.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
We have never been able to get this set up, no support, no help, nothing. worst app ever. So frustrating.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Initial setup was fairly quick and smooth, yet some of the data imported was from non-existent items. Deleted feed and reloaded data, and this time worked perfectly with no issues.
I am struggling to get my Instagram account egret_canada store attached. It might be something to do with being Canadian though
Thank you for taking the time to leave a review and share your experience. I'd like to learn more about your Instagram connection issue to help you with setup. I'll be sending you an email shortly to discuss. - Veena, Shopify Support
long process also kind of confusing. Things wasnt organized to easy help set up the facebook store. but I would recommend it to people in near futrure
Après 1 an d'utilisation avec mon compte FACEBOOK ma boutique a été rejetée sans raison ,vos conseillés ont clairement une langue en bois impossible d'expliquer les choses ,grand mystère surtout que j'ai utilisée l'application de la même manière depuis le début . Le pire c'est d'avoir payée pour trouver 130 abonnés et les perdre par la suite parce que vous bloquez mon compte ,argent perdu ,nouveau compte FACEBOOK re créé et bloqué à nouveau sans raisons et explications .
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
It was very easy to setup however I had some items that were unable to be published however I believe that this was automated so I won't knock a start for that. I've reached out to the support team and I'm confident that they'll be able to help.
It's a lil difficult to start, but finally i could set up!. Deffinetly, it brings to me a new way to sell products to my costumers
I have already tried to connect this application several times, but Facebook says my store https://oliveoil.green/ is “violating integrity policies”.
Support sucks. Either no one answers my questions or some stupid bots are talking nonsense.
Ok, I won't violate your integrity policies anymore.
Bye Facebook, I'm deleting you with tears in my eyes and I will miss you so much!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].