Facebook & Instagram , 4,675 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
October 19, 2020

Works nice - big thanks for this app facebook. its way better then the old app. nice update facebook.

gesegnet
Germany
3 months using the app
November 19, 2020

so far so good. a bit overwhelming but it guide me through the steps well. Hoping to learn more yes

wildthoughts_shop
United States
3 months using the app
November 18, 2020

Was quick and safe, I will recommend this to everyone, Facebook is just amazing and to sell items, ads from facebook is just the best.

gprosocks-shop
France
3 months using the app
April 10, 2021

I have no complaints. Easy setup, currently the best solution for the iOS14 situation, pixel tracking and dynamic catalog ads.

BeeMulberry
United States
3 months using the app
October 13, 2020

it was easy to use, But i wasnt exactly sure what i was setting up. For example, how or where my ad was being presented on Facebook.

BirdsongElectronics
United States
Over 2 years using the app
November 26, 2020

Very good and easy to use, it's definitely better thant what it used to be.
Thank you guys and keep up the good work

BYB.
Canada
3 months using the app
December 10, 2022

Can I give a 0 stars?!?! And this is to the support "pro people". Every single time the conversation starts from the point zero! Please hire some people how actually helps us users...

Chili F*cktory
Finland
Over 2 years using the app
Meta replied May 4, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://fburl.com/r6pazraf so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

September 29, 2020

I love it, I just think they could simplify a little bit and merge of all the platforms. Loving doing ads here because we can find good market insights

Keyline Store
United States
3 months using the app
November 30, 2020

I have to really wonder what genius decided to roll this out during the busiest shopping time of the year. My facebook worked just find and now I'm forced to load yet another app to weigh down my store and it doesn't work. When contacting shopify support the support people have the audacity to tell me they provide limited support. IT"S your app. If you don't provide support, who does? It's really outrageous. If I could give this app a zero I would.

GREAT DOG CO.
United States
Over 2 years using the app
Meta replied December 1, 2020

Thanks for sharing your feedback! It sounds like you've been through a lot, and I definitely understand your frustration. The Facebook Channel update went live in August and I'd love to assist you with the required setup on our end. I’ve sent out to an email to you and hope to hear back from you soon. - Abdalla, Shopify Support

July 30, 2021

Too many errors after adding this. Old pixel is still on fb, unable to edit iOS preferences for new pixel. Unable to change the old pixel in running ads.

Hamelin
India
Over 2 years using the app
Meta replied August 3, 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with pixel. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.

Robyn | Shopify