Reviews (4,830)

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
September 15, 2020

It was easy and intuitive. Liked it. I have set up all my catalouges, and I look forward to selling more on facebook.

Grube Graphics
Denmark
3 months using the app
Edited November 27, 2020

I like this app makes things so much easier to navigate through things and edits pictures orders visitors and also traffic

fancymystyle
United States
3 months using the app
March 20, 2021

i used this app to help me do selling. and trying to develop moew pissiblity of marketing, so lets see what we can do

vsselection
China
3 months using the app
Edited November 28, 2020

The setup was relatively smooth, and easy to manage products. I had some issues where my Shop tab and my products were not appearing on my Facebook page, but Shopify Support was very friendly and helpful.

MIMI
Germany
Over 2 years using the app
Meta replied November 26, 2020

Thanks for sharing your feedback! I’ve sent out to an email to you to discuss this further. I hope to hear back from you soon. - Abdalla, Shopify Support

September 16, 2020

This is the most annoying app ever! I spend more than 10 hours just to repeat the same steps over and over! It should be so simple and it's just a Bloody nightmare! Facebook Marketing is not working! I keep on getting the same issues when trying to do the set up for my Ad account. I keep on getting this; This ad account needs to be added to the selected Business Manager to continue. And when i added my account guess what? This ad account couldn’t be added to the selected Business Manager because you’ve reached the maximum number of allowed ad accounts. Contact Facebook support to learn more..... I have contacted them and now is 5 hours waiting! This is Facebook for god sake!

BindiDesigns
Spain
Over 2 years using the app
Meta replied September 17, 2020

Thanks for sharing your feedback! I definitely understand your frustration. In that regard, I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

April 8, 2021

Connecting my shopify shop to face book was easy and quick. the catalog automatically uploaded. best!

shopourskin
United States
3 months using the app
October 6, 2020

I am really looking forward to getting my name out there more by using other social media platforms. This process was so simple to use. Thank you

Label It (by Zoe)
Australia
3 months using the app
November 1, 2022

Error message after error message. Instructions that don't work. A new support staff member responds each time so there's zero ownership of actually helping you solve the issue. I just don't think Shopify integrations work, but they look shiny and fairly easy to use from the outside. Once you try to implement anything it takes weeks if not months to resolve.

Ruby Sampson
United States
Over 2 years using the app
Meta replied November 3, 2022

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,

Aaron

January 22, 2021

it is really good! it helps a lot of people to sell products online. please make ads rate lower so that more people can become rich.

Pure Barley Grass Ph
Philippines
3 months using the app
April 20, 2023

If you have a problem - no one is answering. nothing is working. Everything is super complicated. You get automatic customer service msg and that's it. trouble shooting leads you nowhere. They can suspend your account or block it without an explanation

I did try to talk to customer service several times, really, but I got nothing.

DEN'O Silver GmbH
Austria
Over 2 years using the app
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].