Facebook channel

Facebook channel | Reviews

by Shopify

Bring your products to Facebook and Instagram users.

4.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    69% of ratings are 5 stars
  • 4 of 5 stars
    17% of ratings are 4 stars
  • 3 of 5 stars
    5% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    8% of ratings are 1 stars

All reviews

231 - 240 of 272 reviews

Box Vision

I had problems with this app as an agency. This app gave permission for fraudulent ads to be advertised on customer accounts without my permission.

Developer reply

October 23, 2020

Thank you for taking the time to share your feedback. The Facebook app does not interact with customer accounts, however we take customer privacy very seriously so I'll be following up in an email to learn more about the issue you are having to provide support to see where the issue might originate from. - Veena, Shopify Support

Glitzy Secrets

Like many others who have reported the same issue with this app from Shopify in the Community forum and 1* review comments, our Facebook account was restricted within minutes of installing. We only required it to set up our pixel. We now cannot advertise at all with Facebook or Instagram. I have taken the necessary steps Facebook request to review our account but, due to COVID, it states there are delays. As a wedding business severely impacted by current COVID regulations in the UK, this is disastrous for us. Sarah on Shopify Support chat tried her best to help but said Shopify cannot escalate issues to Facebook which is disappointing considering Shopify's app caused the issue for us and others. I would have expected the Shopify app developers to be able to resolve issues directly with Facebook rather than leave it to their clients to resolve with Facebook. Our only option is hope Facebook review our appeal soon... or that Shopify step in and take ownership.

Developer reply

October 22, 2020

Thank you for sharing your feedback and taking the time to leave a review. Merchant feedback is incredibly valuable to us as we continue to update our apps and platforms to best suit our merchants needs. While Shopify does not have a hand in the decision making process for restricted Facebook accounts, I will be following up via email to see if there is any further support you require while you wait for Facebook to get back to you. - Veena, Shopify Support


pas commencer à utiliser l'appli pour le moment, on verra par la suite si elle m'a vraimeent été utile

Developer reply

October 22, 2020

Merci pour votre critique ! Je vais vous envoyer un e-mail pour en savoir plus sur votre expérience et pour répondre à vos questions. - Emily, Support Shopify


"There was a problem with this request. We're working on getting it fixed as soon as we can." Cant accept all the terms. Get no answer back for days now.

Developer reply

October 13, 2020

Thank you for sharing your feedback. We work hard to ensure our merchants are getting the assistance they need to get the Facebook channel set up. I see you were receiving an error message while going through the set up process. I'll be following up via email to look into any issues you are currently facing to ensure you are getting the most out of our app. - Anna, Shopify Support


Ein bischen schwierig, und auch hier wird dem Konsumenten die Einstellungen nicht leicht gemacht. Mein Wunsch: denkt doch einmal an den Kunden!

Developer reply

October 13, 2020

Vielen Dank für Ihr Feedback! Wir arbeiten hart daran, unsere App-Funktionalität zu verbessern. Daher möchte ich dies für Sie weiter untersuchen. Ich habe eine E-Mail an Sie gesendet und hoffe, bald mehr von Ihren Gedanken zu hören. - Melvin, Shopify-Support (Sent using a Translator)

my pet lamb

Facebook Business Manager is terrible and when you encounter issues there is absolutely zero human support to resolve simple issues - my ad account was disabled (despite not even having tried to run any ads as I was just setting it up). I have spent the best part of my week trying to get my issues resolved and to be honest it has delayed my business launch by a week. Facebook Need to create a dedicated support for this.

Developer reply

October 13, 2020

Thanks for sharing your feedback! I definitely understand the frustration of not receiving support when you really need it. I want to get to the bottom of this with you, and in that regard, I’ve sent out to an email to you. I hope to hear more of your thoughts soon. - Abdalla, Shopify Support

Bicycle Booth

Says my business manager is not eligible for ads. As a result it has completely removed my pixel from the store and I cannot get it integrated at all. In touch with FB support which takes super long to get back to you. Massive impact on sales a result of this issue. Shopify, please bring back the native integration of the pixel!

Developer reply

October 9, 2020

Thank you for taking the time to share your feedback and leave a review. When it comes to ad eligibility Facebook has complete control over this aspect so it's great to hear you've gotten in touch with them. Merchant feedback is extremely valuable to help improve our apps, so I'll be following up via email shortly to see if you have any additional details to share. - Veena, Shopify Support


Zero Support. Unable to Publish shop. Product Prices are all messed up. No Trouble Shooting steps anywhere.

Developer reply

October 8, 2020

Thank you for taking the time to leave a review. I'd like to look into your product pricing and sync issues further so I'll be following up with an email shortly to discuss details and help you find a resolution. - Veena, Shopify Support


Terrible: 1) My facebook shop loading speed is a joke: 14 seconds average to load any product.
2) When a costumer goes to the checkout page it bugs, moving the checkout page randomly scaring my clients. 3) Some of my products facebook deactivates them saying they do not comply with their policies but it does not says which policy. So I can not know how to fix it.

S3ART Store

Can't chose to use only the pixel, no product mapping, no category mapping, the app gets all the description not the seo one. Its a badd app for the final aparence of your instagram store

Developer reply

October 6, 2020

Thank you for sharing your review and leaving feedback. Merchant feedback is valuable to us as we continue to develop and upgrade our apps for optimal use. I'll be sending you a follow up email shortly to discuss any further comments you have. - Veena, Shopify Support