Reviews (8,938)

Overall rating
4.2
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for enhancing product visibility and sales through social media integration, enabling direct purchases from shoppable posts and ads. They appreciate the straightforward setup, seamless product catalog syncing, and valuable sales analytics. Features like product tagging and direct ad management are also favored. Additionally, responsive customer service and user-friendly interfaces enhance the e-commerce experience on these platforms.

January 15, 2024

Great so far. Thank you!

The Closet Connect Boutique
United States
Almost 3 years using the app
Meta replied January 26, 2024

Hi there!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

November 28, 2020

It is good, but at the end it´s a little confusing when they tell you they will delete your old account... I thought you´re going to delete my WHOLE FACEBOOK ACCOUNT. You should put a message like "Don´t worry, you will still have your FB account, contacts, blah blah blah" :) Thanks!

fragileartandhelp
Mexico
About 3 years using the app
Meta replied November 29, 2020

Thank you for leaving a review and sharing your experience. Feedback is extremely important to us, in order to help improve our app. I'll be sending you an email shortly to see if you have any other suggestions or further details you'd like to share as feedback. - Anna, Shopify Support

July 17, 2023

This app is very bad and a time suck. Once you get going, it is like you can't stop and the problems and connection/verification issues literally get worse the more you try to fix. I have been trying to get FB and IG shopping hooked up for over a year. Last week, I disconnected from shopify to start over. Now my catalog is completely disconnected and it wont allow me to reconnect. It is stating the asset is already connected and to go to my commerce manager. Commerce manager in one place is stating it is connected and in another that I have been rejected for the (who knows how many) times. I spend hours every week on this trying different things to connect and there is no one to contact and they do not message you back. It is frustrating, because I would really like to spend time elsewhere. I have an LLC and have been selling online for over 18 months with my website. I am still not authorized or verified on FB or IG. Do not waste your time on this and stick to your website and email list as much as you can

Gifts For Goth
United States
About 3 years using the app
Meta replied July 28, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

November 27, 2020

I use this app to market and host my products. They only way to make it better is for it to be free, but that is not realistic.

Southern Chaos Wife Boutique
United States
About 3 years using the app
February 21, 2021

This was very easy to navigate and integrate into my Shopify store. I like completing the migration of Facebook and Instagram at the same time.

Produce'd
United States
About 3 years using the app
December 15, 2020

Muy buena app que permite conectar nuestra tienda con los servicios de facebook de forma fácil y segura.

Mi Casita Repostera
Chile
About 3 years using the app
March 18, 2021

goodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgood

stepby-J
United States
About 3 years using the app
July 14, 2024

Estou aprendendo e estou gostando muito. Espero aprender rápido.

ChegueiAntes.Shop
Brazil
9 days using the app
June 25, 2024

I AM WAITING OVER A MONTH AND IT IS STILL NOT CONNECTED TO FACEBOOK AND SHOPIFY

Danu by Design
Australia
About 2 months using the app
January 31, 2021

Easy to setup! Thank you Shopify and Thank you Facebook.com ads manager business manager ads account.

THEY WHO DARE
United States
Almost 3 years using the app