Facebook channel

Facebook channel

by Shopify

Bring your products to Facebook and Instagram users.

4.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    72% of ratings are 5 stars
  • 4 of 5 stars
    18% of ratings are 4 stars
  • 3 of 5 stars
    5% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    5% of ratings are 1 stars

All reviews

21 - 30 of 179 reviews

Glove Scholars

I see that this is a common problem when I tried to link to Fb and it blocked me. Now I don't have an access to my personal account or business account and I can't find a way to get back on.

Developer reply

May 7, 2021

Hey there! Thanks for taking the time to leave a review. While we don't have oversight on Facebook's accounts here at Shopify I've sent along an email with some resources for you to look at to get this resolved. Hope to hear back from you! - Jake, Shopify Support Specialist

Kabrita Nederland

We use the App, but it is impossible to exclude products from the feed. At first is look like its possible, but in the end it doesn't work like that.

Developer reply

May 7, 2021

Hey there! Thank you for taking the time to leave us a review. Excluding products is a feature of the app, so it sounds like something may be going wrong - I have sent you an email to see if we can get this sorted for you, and look forward to hearing back! - Jake, Shopify Support Specialist

SleepyMe Tea

When I tried to link the app to my Facebook business account, Facebook flagged the app as "unusual activity from a hacker" and locked me out of both my business and personal Facebook account. It's been 2 weeks that I've been locked out of my own account with no option to retrieve it. This seems to be a common problem (found various posts online of people experiencing the same thing).


I wanted to give this 5 stars but as of today, after Facebook received all my private and company info they simply banned my account without reason. I run 3 stores, 1 was almost completely setup on Facebook, full catalog and the other 2 basic info. Facebook just took the info and deleted the account. How can this be even allowed to happen?


I have never in my life experienced more issues with a company than I have when dealing with Facebook and Facebook ads. The new Shopify integrations have been nothing but trouble since they launched. Currently, I am unable to successfully link my Facebook business manager and pixel. Shopify support tried to help but it is a Facebook issue. And of course, Facebook support is no help as usual... Very frustrating. Wish you could just copy and paste your pixel like back in the day. Typical Facebook, making everything 100 times more complicated than it needs to be....

Curvy Boutique By Judy

OMG what a nightmare this app caused. It caused all of my products to duplicate and customer were ordering things that were sold out. Had to redo everything for my catalog on facebook. Negative 0 stars if I could.


Since the account created by the agent cannot be recognized, I have to uninstall it, but after I uninstall it, I can’t manually fill in the pixels in the preferences.


Trash, but it's not Shopify's fault , Facebook and Instagram is broken for ages. broken not loading pages many many many bugs, pure broken mess, product tagging not working , facebook pixel not working adds running weirdly ending up with a huge add bill with 0 traffic. Facebook is trash.


If I could put 0 stars I would. it doesn't stop logging me out on the Shopify Store Facebook has made it so much harder to use as a business

B&W Gourmet Food & Wine

Cant connect my shop with the fb button.....all things doesnt work which they said i should do....i dont get it why its so complicated to connect a facebook button to ur shop.... i have no time for stuff like this and now they tell me i should contact facebook...