Facebook & Instagram , 4,629 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
Edited November 16, 2020

I don t know how is going to take to get the approval. Would be great to know somewhere the times for approval. Thank you

Eugenia Fernandez
Colombia
14 days using the app
December 2, 2020

Not too bad to use but it can be a bit confusing. Could be a bit more user friendly. Less info and more links for assistance without long paragraphs

M3 Designs by Mo
United States
10 months using the app
Meta replied December 3, 2020

Thanks for sharing your feedback! I appreciate your honest, and candid thoughts! I'd love to hear more about your firsthand experience setting up the app. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

November 23, 2020

I am a newbie and I plan to use the app for my new online business. So far what I have seen looks promising.

Skull Troops
United States
5 months using the app
August 25, 2022

I received no response when I contacted FB for support and then received an email inquiring how the support process was

BRIDGING INFINITY
Ireland
5 months using the app
Meta replied August 26, 2022

Hi there,

William here from Shopify support, thanks for taking the time to leave a review on our app. I see that you've had some trouble getting the answers to your questions, I'll reach out to discuss with you and hopefully we can get to the bottom of this together.

William | Marketplaces Support Specialist
Shopify

January 20, 2021

Our Facebook Commerce Account for advertising got disabled after switching to this new channel on our first store, back on September. We hired Shopify "expert" but he could not get it fixed. FB would not reply to our requests for a review. The expert suggested we could've been blacklisted by FB, so we should build a new store. On Dec 5 we launched a new store. It was blocked from advertising by FB almost immediately. After almost 2 months and reaching out to Shopify support and hiring a Shopify "expert", there is no solution and Facebook does not reply to our messages. We are not allowed to appeal their decision. All they say is we are non-compliant. So disappointing. Such a waste of time and money!!

Andy's Corner Emporium
United States
5 months using the app
Meta replied January 22, 2021

Thanks for sharing your feedback! It sounds like you've been through a lot and that definitely sounds like a frustrating experience. I understand that having your ad account disabled by Facebook has a huge impact on a business. In that regard, I’ve sent out to an email to you to discuss this further. I hope to hear from you soon. - Abdalla, Shopify Support

February 26, 2021

Simplesmente o melhor de todos....................................................................................................................

WULPO
Brazil
14 days using the app
March 22, 2021

Now my brand can go further and get more benefits. I like the connectivity and ease with which I can manage both platforms, Facebook and Instagram

Carraro Coffee Brixton
United Kingdom
5 months using the app
October 12, 2020

Am not an IT guy but its user friendly,easy to use every step is understandable even if your not a tech personel.i loved it.

agrika.store
Tanzania
14 days using the app
February 17, 2022

After reading a bunch of reviews and each one saying that they can't get it to work, I will be deleting this app from my store. Maybe one day they will get it fixed.

Terresstudio
United States
5 months using the app
Meta replied February 17, 2022

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the struggles you are facing with Facebook channel. I'm going to follow up with you in an email to to gather some context on the issue that you are facing and see where I can help.

Adil | Shopify

March 7, 2021

I'll know more later, Asked for review before trying. The stuff I've seen looks very promising. Looking forward to trying.

Highpoweredairguns
United States
10 months using the app
Meta replied March 8, 2021

Thank you for leaving your review. So happy to see you are looking forward to try our app! I want to ensure you are getting the most out of our app and also create a line of communication in case you have any follow up questions so I will be sending you an email soon. - Anna, Shopify Support