Facebook & Instagram , 4,658 reviews
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I am having nothing but problems using the direct integration feature that is supposed to directly connect my Shopify store to my Facebook and Instagram. Although the items are saying they are visible in Shopify, FB and Insta, they do not show on either of the profile. And they are active.
This app's integration with Facebook, for us and many other shop owners (see https://community.shopify.com/c/Shopify-Discussion/Facebook-followers-seeing-posts-quot-Shop-name-added-an-item-to/m-p/959267/highlight/true#M210402) is broken. It will periodically for no reason make a post to your store saying a new item was added to your shop, even if the product has been in the shop forever. It makes your facebook shop look deceiving to your customers. We and many others have contacted Shopify and they say it's Facebook's fault and apparently don't have a fix.
Thanks for sharing your feedback! We deeply appreciate your patience for this reply. The issue that you've described stems from a setting within your Facebook notifications. Meaning, this occurs entirely on Facebook without any relationship to our app. The way you would solve this is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should resolve your feed issue. Thank you! - Abdalla, Shopify Support
I Am not even attempting this complicated tedious set up after reading these reviews. It seems like no one in the chat really wants to help either. They just send you tutorials. Well, I could have done that myself. Waste of money.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with setting up the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.
Adil | Shopify
L'app non funziona, cosi come il pulsante di assistenza. Non possiamo installarla in nessuno dei nostri store. Per favore risolvete!!
Ciao!
Grazie per aver dedicato del tempo a lasciare una recensione. Ci scusiamo per l'inconveniente causato e vorremmo aiutarvi con una risoluzione. Contatta il nostro team di supporto aziendale tramite questo link in modo che possiamo contattarti direttamente e assicurarti la migliore esperienza possibile.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Grazie,
[Metasupporto].
I used the app to help me set my Shopify store. Very easy and very useful in integrated Facebook with my store.
Good help setting up from Brandon Toews in customer support who was very prompt in showing me how to work around a server side error on your end.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
ITS A VERY GOOD APP, IT GIVES DETAILED INSIGHTS TO MY SHOP AND ITS SALES.I CAN EVEN TRACK EVERY SALE THAT COMES TO MY STORE AND TRACK IT DOWN
I can't connect my store, it was connected but the instagram shop wasn't syncing up properly, so I tried again. I removed the connection but when I try to add it now it gives me the error message: Each asset is already associated with a different shop. Please disable one to proceed.
I read the previous bad reviews and Kristin and Aaron nicely reply and refer the bad reviews to contact their support team on the link: https://www.facebook.com/business/help.
Now here's the joke there is no way to contact them! There is a big button in the right top corner of the screen that says "Get support" you click it! You get redirected to https://www.facebook.com/business/help/support but guess what it's just an empty page.
Hi there,
Thanks for taking the time to leave this review. I'm sorry to hear you had issues with connecting your Instagram shop in the app, and with getting in touch with support through the links we provided.
I hope that in the time since you left this review, you've been enjoying the app and haven't had any more issues. If you'd like to talk to support, and for some reason the support link at www.facebook.com/business/help is not loading for you, you can reach out via the 'Get Support' links in the Facebook & Instagram app itself, or we also have a support link in your Commerce Manager too.
Best,
Cailla
Good app i have comfortably been able to create ads and promote my website efficiciently and with success on facebook. thanks guys
Not too Shabby--- Pulled me thru!!! Was A bit confusing... but I made the connection..................