Facebook & Instagram , 4,680 reviews
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The app uses the "compare with" amount when displaying stock items on Facebook but Shopify uses - rightly so - the "price" figure for sales.
Until this app uses the same figure it is useless as sometimes the "compare with" is used for the RRP and sales price may be higher due to scarcity of stock.
Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. The channel sends both the sale and regular price to Facebook, but Facebook will always use the lower of the 2. What Facebook does with the product data is out of our hands but I will submit your feedback to our internal team. I'll also follow up with you over email to open up the lines of communication if you need further assistance.
Jack | Shopify
I used app to sale products, its easy to used, but sales are not great how can you help me meet my goals
Thank you for leaving a review, I'm glad to hear your experience with the app has been good so far. Facebook is an excellent tool for marketing and I would love to share some resources on how you can leverage ads to make more sales. Keep an eye on your email for a message from me! - Veena, Shopify Support
Facebook channel has allowed me to gain traffic to my site including shop and product awareness. This has allowed me to make critical review to enhance what I am offering.
Facebook channel is very usefull for shopify and the instagram shop.
I dont think that this message is going to be readen...
Tried, but for some reason it says I they can't publish the shops page. Everything else worked fine, they can collect information, the pixels will work, but I can't post my products for free on Shops page...
Hi there!
Ashley here with Shopify! Thank you for taking your time to let us know about your experience with the Facebook channel app. I will be reaching out to your shortly through email so we can troubleshoot what is happening on your end.
I look forward to chatting with you!
Ashley | Support Shopify
I updated the app within my shopify so I could continue to tag products on my instagram. Despite following all the steps it is no longer allowing product tagging. Very disappointing
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
I've been on Facebook with my personal account for years, as I'm sure everyone else has. I literally thought, despite the negative reviews, that it would be good to advertise with them also. NOPE, I should have listened and getting support from Facebook is a mystery. My ad was approved and then a couple of days later it was rejected. I'm figuring out now that it's because I sell ladies lingerie, which by the way, was nowhere in the ad. Only Jewelry, a dress, and Jeans!! So I can't advertise. I just unsynced the FB from the Shopify period. A total letdown. I'm not selling porn. It's bras and panties and lingerie which is NOT even in the video ad. Geez. No support from them and Shopify can't help because FB is a 3rd party. Same thing with Pinterest but they didn't ban me, just keep emailing me that the underclothing is violating their policy. Makes you want to give up. SHOPIFY SUPPORT you do not have to respond here that you will contact me. I've been to your support a couple of times. You can't help either. It's a 3rd Party. I just want to warn folks about Facebook and its mysterious policies that do not match up to the great things you are selling. I really saw all the negative reviews and jumped in anyway like an idiot.
It was an easy process to connect my catalog, I'm just having a hard time connecting Pixel and IG Shop.
"There was a problem with this request. We're working on getting it fixed as soon as we can." Cant accept all the terms. Get no answer back for days now.
Thank you for sharing your feedback. We work hard to ensure our merchants are getting the assistance they need to get the Facebook channel set up. I see you were receiving an error message while going through the set up process. I'll be following up via email to look into any issues you are currently facing to ensure you are getting the most out of our app. - Anna, Shopify Support
really nice app help out my business i enjoy using this facebook app so much it is good to advertise