Facebook & Instagram , 4,689 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
February 28, 2021

very helpful heled me set up my account. looking forward to gettting more sales using this site. we will continue to manage and adjust as needed.

Harvest Moon Seafood
United States
About 2 months using the app
September 22, 2020

goodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgood

微澳養生科技
Macao SAR
4 days using the app
November 16, 2020

I like the way it works, it helped me to understand how to connect my accounts and it was so easy to understand

NOVO CAPI
Mexico
4 days using the app
March 15, 2021

This app is garbage. It won’t even load for me after barely being able to re-install it. Fix this because I’m running a business and need this to be working.

The Avocado Club
United States
About 1 month using the app
Meta replied March 18, 2021

Thanks so much for taking the time to share your experience. Your feedback is very much appreciated in helping us make the app better. It sounds like you are experiencing some issues when trying to access the app. I know there was an issue impacting a few merchants earlier this week, which has now been fixed. I will be sending you an email to see if you are still being impacted. Looking forward to hearing back. - Anna, Shopify Support

December 3, 2020

it wasnt bad setting it ip a little slow but it could of been my pc.. im happy with it. i have yet to discover if i am able to create a collection in spotify and add it to FB

Total Ceo Clothing
United States
About 2 months using the app
May 1, 2023

We can't able access our profile on shopify to showcase our products and collection in our page. Very Worst app in shopify.

FIVEROSE.AE
United Arab Emirates
4 months using the app
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

October 22, 2020

Very Good. I have just installed and let’s see how far it goes . I hope this app extends my business

GlamourFashion
India
About 2 months using the app
September 25, 2020

An amazing wrap around to Facebook's tedious business manager, made the entire process smooth and simple. Amazing.

The Yogi Master
Israel
4 days using the app
November 12, 2020

Ran into the old facebook app in between set up, which was a little confusing, but otherwise very handy

Kitsch Mitch
United Kingdom
About 2 months using the app
October 31, 2020

I just installed the newest version so I don't have too much experience with the app but I can tell you, if the algorithms are still the same I know I'm going to continue to have problems with my products being flagged for violations that are simply not true. For example, a band t-shirt with a demon on it was flagged for excessive nudity. Really?? How about you let me sell my products on your app and I'll let you know if it's any good. Until then, it's a pain to list anything for sale so we really don't use facebook much at all. If my customers didn't use facebook to send messages I would have deleted it all together. I really don't like it and I kinda hate that I HAVE to use FB.

Sit & Spin Records
United States
3 months using the app
Meta replied November 2, 2020

Thank you for your review and sharing your feedback. When it comes to product approval this is something determined directly by Facebook that Shopify does not have a hand in. I would be happy to share resources on how to contact Facebook to appeal not approved products should you need it in the future. I will be in touch by email shortly to provide further details. - Anna, Shopify Support