Facebook & Instagram , 4,695 reviews

I wish I could give negative stars. DO NOT add this channel to your store, especially if you are already having some success. This app ruined my account eligibility and chances for reinstatement of all 4 of my FB commerce accounts. I’ve been running shops on FB for almost 3 years now.

All this app does is waste our time and energy. It does not support proper reporting or integration with Shopify. I have errors at every turn with unknown causes. Even when I’ve satisfied all the setup checklists and my shop meets all requirements, there continues to be bugs. I thoroughly configured every aspect of my shop, connecting it to my business manager, LLC, verified my business and satisfy every single eligibility requirement, but somehow my commerce shops still dont comply with our Commerce Eligibility Requirements.

90 % of my sales came directly from organic facebook traffic. And now suddenly my shop doesn’t meet requirements. I have excellent reviews and received only one return request out of all my Facebook sales. This experience has me ready to give up on selling on Facebook altogether. Thanks for nothing.

bring back old version this one is so bad that i cant even stup my pixel properly. pls bring back previous vers.

Absolute dog water. All of my products have been approved to sell through the FB and IG sales channel for over a year now. I never had an issue tagging my products before. Recently, when I tag my products, which have been approved and are currently listed as approved, in posts the tag gets removed saying I've violated meta's policies. I've read the policies and I haven't violated anything. I sell skincare products. I submit for review and never hear back. There is no explanation as to which policies I have "violated". I've tried uninstalling the sales channel and reinstalling it, if that doesn't fix the issue then I'm removing Meta/IG shop from by business instagram and just directing people to my website. I'm not going back and forth with customer support or any of that nonsense. It's not a good use of my time. I have a website I'd prefer for people to use anyway so if this reinstallation doesn't work I'm done with this rigamarool.

I can't connect to the Facebook and Instagram stores successfully, and the support is useless. When I seriously emailed meta, I never got a reply. I created a work order consultation many times, so no one replied to me?

Majority of the time it doesn't work, the other times it requires me to reauthenticate, "load cookies".

Everything was fine but like with everything else...they "updated" it and "fixed" everything and now it doesn't work.

worst app.. this app should track better, should not kick me out so often because of "safety" and if I login to often to my new BM then fb also give a security flag.. worst app! can not recommend at all for now.. fix all those things and it should be a good app.. but men, one of the most important app being so bad, how can this happen?

realmente estoy decepcionada de facebook es una de las plataformas que me encantan mucho pero realmente tengo ya casi dos años batallando con esta aplicacion he gastado mucho dinero para configuraciones y muchas horas de mi tiempo intentando entender un poco como funciona y realmente han hecho todo para que los pequeños negocios online fracasen estas redes son las mas conocidas y por eso uno le toma importancia para instalarse pero en esta situacion lo unico que hacen es destruir las pocas ilusiones que uno tiene. ojala algun dia la mejoren y la hagan mas facil de instalar y manejar o simplemente no unifiquen procesos para evitar que todo lo que esta bien se blokee por culpa de un solo proceso.

This app is not working properly since 15 th June 2021. Prior to that time line performance of the app was good. I used to convert 50-60 order per day through facebook advertisement. Now the sale become less than 10 order per day. No server side integration is there for purchase event now.

Sucks just don't work it's crazy man feel like I'm going around in circles. So sad keep rejecting products, freezing, or just don't work