Reviews (7,400)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its straightforward setup and its ability to boost product visibility and sales. They value the user-friendly interface that eases management of their online presence and enhances social media marketing. Positive remarks are also made about the responsive customer support and the seamless shopping experience it offers, which is convenient for customers and effective in increasing customer engagement.

Edited September 30, 2020

I utilize this app to create ads to build my business. I own and operate a small jewelry business and find it very helpful!

Paragon & Bone
United States
Over 2 years using the app
October 9, 2020

great stuff and very helpful when setting up an online ecom business. very lucky to have the level of experts to help me.

KyleLeonick.com
United States
3 months using the app
October 29, 2020

I love the app. I found it super useful and really convenient to navigate. I'm excited to see more benefits in the future.

Law 17
United States
Over 4 years using the app
Meta replied November 2, 2020

I appreciate the time you took for sharing your feedback! We work hard to improve our app functionality, so I’d like to touch base with you in regards to your experience. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

October 4, 2020

Helps me track ads and target people. I think my business would be very ineffective without it. Very good!

Hot Holiday Deals 2020
Canada
3 months using the app
November 5, 2020

Help me set up my store and also boost my sales. Also it integrates all the other platform together, so all my records and date are stored in one place for tracking convenience

Three Tiers Ice Cream
Malaysia
3 months using the app
September 3, 2023

NICE WORK

Dukanwala
India
3 months using the app
Meta replied September 5, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
[Meta Support].

February 13, 2021

Thanks so much for helping me! It was a very easy setup. Use this app it will work for you. thanks again!

Vie Glamour Collections
United States
3 months using the app
December 9, 2022

THIS APP SUCKS! This app will not let me connect my Fb and IG because it’s saying I violated a ethics policy which I know for a fact is incorrect. Meta can’t give me an explanation but is recommending I close my shop down and re-open it. I am not doing that but I will delete this app because it’s not serving it’s purpose. I would be careful if trying to use this app.

F3 Apparel
United States
Over 2 years using the app
Meta replied December 12, 2022

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Aaron

September 15, 2020

I used the app to help link my Facebook and Instagram page to Shopify and it worked. it would be nice if doesn't require a personal account.

Fevone
Canada
3 months using the app
Edited September 4, 2020

The setup was easy and intuitive. I used this app to connect my Shopify e-commerce store to Facebook business manager

ZillionOffers
United States
3 months using the app