Reviews (7,268)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting online visibility and sales through easy integration with Shopify. They highlight features like creating shoppable posts and ads directly on social feeds, straightforward setup, and syncing of product catalogs. The app is also noted for its user-friendly interface, responsive customer service, and tools like product tagging and sales analytics, which help increase brand awareness and sales.

January 6, 2022

If I could give this app -5 stars I would. This is the worst app ever. It just does not work and its super frustrating. Facebook needs to come up with a much more user friendly way to set up your instagram shop because its just much more difficult then it needs to be. It also doesn't help there is not chat or email or way to connect with Facebook for guidance when they know how intricate there systems are...

FREVERFRSH™
United States
Almost 2 years using the app
Meta replied January 8, 2022

Hey there,

Chris here from Shopify. Thank you for taking the time to leave a review. That certainly does not sound ideal. When it comes to selling on Facebook and Instagram the eligibility is determined directly by Facebook. In the meantime, I would love to discuss other marketing strategies that could work for your business while you continue to work with Facebook for approval of your Instagram shop. I will be sending you an email shortly.

Chris | Shopify Support Specialist

Edited October 19, 2020

it really helps me a lot
I like that you can make everything easier and more efficient I recommend to everyone

ERA Myle-Store
Belgium
About 2 months using the app
Edited September 11, 2020

This application is essential to disseminate the products of my shop, to make them known, to make customers aware of the new products offered, to discover French craftsmanship, hand-made ... and especially to imbue customers with my passion.

Ze'Kreation
France
About 2 months using the app
September 3, 2020

It allows customers to buy when products are sold out and not available on the site causing me to have a lot of unhappy consumers for cancelling orders.

Ava Giselle Collection
United States
Almost 2 years using the app
Meta replied September 4, 2020

Thanks for sharing your feedback! We work hard to improve our app functionality. In that regard, the app shouldn't be pulling products if their stock is set to 0. I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

December 14, 2022

if I could give this app a 0. Absolute worst change facebook and instagram can do. its a waste of time and money. They will lose money with these horrible changes. running a business on these platforms have ben a nightmare since july 2022

Divine's VIP Closet
United States
Almost 2 years using the app
Meta replied December 14, 2022

Hi there,

Thank you for taking the time to leave a review. I'm sorry that you have had a poor experience. If you can share the specifics, we can investigate further.

If you haven't already, please reach out to our support at https://admin.shopify.com/apps/facebook-ads/shopify_app/support for assistance.

Thanks,
Kristin

September 24, 2020

very gooddd xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxcxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

gaiushome
Canada
About 2 months using the app
Edited November 15, 2022

The updates have made the integrations almost impossible to use without a specialized degree. Then, if you want help, good luck navigating their support system. You'll wait days to get a response, if ever. They're missing out on a lot of ad revenue simply because they've made their processes impossible for the normal user to comprehend.

Nolan Structural Products
United States
Almost 2 years using the app
Meta replied November 15, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

November 25, 2020

This app made connecting my accounts so easy, it was simple and as quick as it could have possibly been

Lavender Lush
Canada
About 2 months using the app
September 5, 2020

I have enjoyed setting up the app and it has been helping me put my business out there. I have been able to reach a lot of people and give my business a name.

Amie's Essentials
United States
About 2 months using the app
Edited December 16, 2020

Very easy to set-up and user friendly. My team and I are so excited to finally be selling on Facebook.

Spice Barrel & Co.
Canada
About 2 months using the app