Reviews (7,400)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its straightforward setup and its ability to boost product visibility and sales. They value the user-friendly interface that eases management of their online presence and enhances social media marketing. Positive remarks are also made about the responsive customer support and the seamless shopping experience it offers, which is convenient for customers and effective in increasing customer engagement.

March 15, 2021

I'm sure this app works for those with much experience but had it not been for Peter, with the patience of a saint, I had not been able to figure it out. Thank you Peter for all your help!!

Studio170mi.com
United States
Almost 2 years using the app
January 10, 2021

Thanks , the integration was god , no problems at all . I had issues before connecting my shopify account but this time round all was well

The Office Shop
South Africa
About 2 months using the app
December 1, 2021

the app Spams my followers with product updates...and there is no way to turn it off! Im losing followers as its getting annoying...

Royal Dubai Jewellers
Canada
Almost 2 years using the app
Meta replied December 7, 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the issue you're having with product updates on Facebook. This sounds like a Facebook page setting however I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.

Robyn | Shopify

January 8, 2021

i love the facebook app, it's complete and very easy to use ! i hope in the future we can see more apps like this !

Vitaminail
Romania
About 2 months using the app
February 11, 2021

I used this app to help build my social presence. It has helped me grow followers and has helped me start profiting from my buisnessess.

Blue Deals & Heals
United States
About 2 months using the app
November 1, 2022

None of my scheduled marketing post are working! and I didn't know until recently. This is hurting my business please help resolve. I have used this for a long time and it usually works but I do not know what has happened.

SHE BIG FIT
United States
Almost 2 years using the app
Meta replied November 3, 2022

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,

Aaron

October 2, 2020

i just started setting this up and i am exicited about the possiblities. it will allow customers reach me both on facbook and on ig

dflrocks
Nigeria
Almost 2 years using the app
October 22, 2020

I use this app to set up my new biz, I the like the simplicity of usage. Thanks you'll for your help

Catch D Time Store
Canada
About 2 months using the app
Edited February 9, 2021

easy to use and fast setup! thank you! very satisfied! I would recommend to anyone. user friendly experience!

Little Humans Clothing & Things
Canada
About 2 months using the app
February 24, 2021

this really helped me to integrate my pixel as well as set up my catalog in a more seamless way! thankful for the easy integration!

STMNTSTUDIO
United States
About 2 months using the app