Facebook & Instagram , 4,657 reviews
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App keeps freezing, I can't set it up and can't even contact customer service to help me, as it shows an error message whenever I try. I've been trying for days, tried on two different computers, a tablet and a phone and nothing works. Terrible app.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
app is saying that the app is unsupported speak with the developer.
Hit the support button but the rep. is saying something different. But it clearly it says it's not supported. This needs to be fixed Asap!!!!!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Its going very well I'm having some issues with things but the support team makes sure that everything is taken care of
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Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
[Meta Support].
Connecting to Shopify was quite easy, I just followed the workflow and bingo !!!!
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Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support
Using Inventory Advanced and Collections to control products available on your Facebook or Instagram is full of defects. Previews will show all products in your Collections, but in the Facebook or Instagram app, only a subset or none of them will show on the app. Meta support hasn't been helpful, as it get passed around and troubleshooting context gets lost...practically have to start all over. Was hoping to increase sales by tagging posts with Products in my store, but this integration is defective and doesn't scale to high number of products and variants.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
We're sorry about the experience you've received from support. Please reach out here and we'll get this sorted out for you via the link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
The specifications have changed so much from the previous Facebook app that it's hard to understand how to use it.
For now, I don't know how to set up ads from this app.
Hi There!
Thank you for taking time to leave a review. We apologize for any confusion caused and would like to assist you with a resolution.
Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and guide you through the best possible experience.
Thank you,
Meta Support
nic
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Meta Support
get going good
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Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
[Meta Support].
It's ok, there are things that should not be as difficult as they are or other things that are hidden but very needed for your shop to work.
Hi There!
Thank you for taking time to leave a review. If you need further assistance from us, please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
ZERO SUPPORT.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support