Facebook & Instagram , 3,974 reviews

this app had made facebook disable my facebook account completely and now I don't know if I can get it back. I have submitted a a review request on FB but it says due to staff shortages they may not review my account

Installed and now the account is frozen, Facebook says my site goes against FB policy but wont say what that is. It was working before upgrading. It been like this for 5 weeks. Neither Shopify or Facebook are able to help as the review process is done by a separate group in Facebook who no one has access to. Shopify need to get this sorted, Im not the only one this has happened to

When editing the description, it just completely deletes one random variant name, and then prevents me from being able to edit it back. Useless.

This App is so poor only install if a) you are prepared to spend a lot of time attending to it, and b) are a highly experienced operator of Facebook Business Manager: multiple issues on setting up - then when set up is finally accomplished, ongoing random changes appear to the settings requiring further attention. Shopify Support of limited help as unable to access Facebook side of things to marry up. Not worth even one star.

Had the old Shopify to Facebook catalogue all setup, now I can't select the correct catalogue as it says I don't have permission.

This app is garbage. I had a functioning facebook and instagram store for over 1 year. I updated this app in the past hour and now my stores are both blocked by Facebook that they don't meet their commerce requirements. I sell a very non-controversial product, this is unbelievable!!! This app should have 0 stars and be removed from the store for removing existing functionality. I don't even know how much money I will lose now.

App can not connect to my FB page. Submitted 2nd support request after receiving no response to initial support request submitted 3 days ago

Having a really hard time with the app. It was working well but then the prices are not updating. I removed the facebook channel, disconnected my facebook page from instagram, deleted the shop and collections. Tried to set everything up from scratch but the prices are not right when I tagged on instagram.

Simply put, it doesn't work.
For the last 2 weeks, struggling to connect my Facebook page, but nothing presented to connect.
Many emails ping-ponged with just the same thing over and over again. Why would you shut it down the old system when the new system hasn't yet been confirmed to work? You don't even update the instruction on how facebook channel can be connected in the new system. Isn't this too immature?
The manual facebook connection was so much easier and simple, and easy to fix if problems arose. Plus, what happened to the awesome shopify support system?
No more phone support!
I used to call the support centre when having problems, which was quick, easy, instant… was awesome. Now, no calls, the chat takes much more time and fiddling than talk by nature of the system, and email back and forth seems taking forever as reply takes normally more than two days, etc. Meanwhile, I couldn't start my business after exhaustive work I pour in for so many months.
Shopify, please go forward not backward!!!

I am finding this extremely difficult to set up - the matter is still not resolved and because the issues are at the Facebook end, Shopify support is unable to fix. Update - Well, Facebook now connected but Instagram rejected .... worth neither the time nor the effort trying to fix - delete the one star. Update 2 - Facebook now disconnected with this message 'Something went wrong when attempting to connect your business manager. Please try again later.' Issues with this App are still not resolved