Reviews (8,253)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

September 19, 2020

I start to use it, I hope that will be good
I start to use it, I hope that will be good
I start to use it, I hope that will be good

parapatashop
Algeria
3 months using the app
February 7, 2023

Like other reviews are stating, Facebook won't sync to your online store. It randomly selected a few of my items and will only show those in the store. Then they are claiming that some of these items are out of stock, which they are not. Not sure how this can be resolved.

Everyday Equine Tack and Supplies
United States
3 months using the app
Meta replied May 4, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

September 4, 2020

This has been easy to use. Still working out the details, but it will definitely help me promote my business.

Michalko Making
Canada
3 months using the app
November 20, 2020

Connecting Facebook Marketing through Shopify has been difficult. It doesn't fully connect, so I work through Facebook directly as a workaround. But overall the Facebook channel is good.

820 FIFTH
United States
3 months using the app
September 4, 2020

It's very nice,. help me a lot, i recommend this app to my friends, make so easy for me, i am appreciate .

Store smash
United States
3 months using the app
December 28, 2020

I used it to setup FB/IG channels for sales. It was computer friendly and easy step-by-step process.

FESAI
United States
3 months using the app
November 30, 2020

Fácil conexión con la página de Facebook, no tuve ningún tipo de problema para instalarla, muy recomendable.

Fotoviaje
Spain
3 months using the app
January 15, 2021

I really aprecciate that. very thanks my dear. Love work! Bless to all. Yeah!
WORKS REALLY GREAT ON AUTOMATICALLY.

TOPCHAMPIONS®
Brazil
3 months using the app
September 28, 2020

this app is great. it was really easy to setup and get to selling merch on Instagram and Facebook. thanks

Wnted Apparel
United States
3 months using the app
June 21, 2021

This app will kill your budget, the bug come up at 10th but after 10 days they dont fix it, i have to turn off ads account because of this app

MKTEE
Vietnam
3 months using the app
Meta replied June 23, 2021

Hey there,

Robyn here from Shopify. Your feedback is greatly appreciated and I want to thank you for taking the time to share your experience of the Facebook Channel. I'm sorry to hear that the issues you're facing have caused you to pause your Ad campaigns. I'm going to look further into this and follow up with you in an email to see what I can do to get this fully resolved.

Robyn | Shopify