Reviews (8,234)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

November 25, 2020

confusing to switch over, still trying, but I think it will work out all right in the end. I just don't know what I'm doing.

Buddha Cat Pottery
United States
4 months using the app
January 21, 2021

foi cou um pouco complicado antes erra bem mais facio mais vamos ver ! no dia a dia ver se melhorou

Diinizdrika
Brazil
4 months using the app
Meta replied January 22, 2021

Agradecemos a sua avaliação e por você ter reservado um tempo para nos contar a sua experiência. Isto é muito importante para nós e nos ajuda a continuar trabalhando no aplicativo para oferecer o melhor aos nossos lojistas. Eu adoraria saber um pouco mais e me certificar de que você está aproveitando o Facebook channel ao máximo. Entrarei em contato via email nos próximos instantes! - Paola, Suporte da Shopify

February 16, 2021

Good to promote products and organise my collections of products taht I want to highlight to my costumers

Hello! Padel
Portugal
4 months using the app
June 19, 2021

I used this app to help me integrate my new shopify store with facebook but after running ads for less than a week my ad account was disabled. The problem is with facebook AI and this app not working properly and I see other customers with the exact same issue.

AURA Humidifier
United States
4 months using the app
Meta replied June 23, 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear of the struggles you are facing with restrictions on your Ad account. Shopify doesn't have a hand in restricting Ad accounts as this comes directly from Facebook, however I'm going to look closer at your store to see if there is anything I can do to help, and follow up with you in an email.

Robyn | Shopify

December 11, 2020

I like it I like it I like it I like it I like it I like it I like it I like it I like it I like it I like it I like it I like it I like it I like it I like it

LYON SERVICE TRAITEUR
France
4 months using the app
September 30, 2020

I use this app to help grow m business online. get new eyes on my products and it very easy shopping

Got2bfast
United States
4 months using the app
Edited February 17, 2021

Thanks for your help in helping me setting up this facebook channel! Particular thanks to Kelvin which found my issue

Allmyketo
France
4 months using the app
Meta replied February 17, 2021

Thanks for sharing your feedback! I've taken the time to check your ticket history, and it seems our support team has reached out and resolved your Pixel issue. I'm sending you a follow up email now! I look forward to your reply. - Abdalla, Shopify Support

October 7, 2020

I'm still testing, but the implementation process was pretty smooth. I like the possibility to sell through Facebook.

Juan Pablo Marichal Catalan
Mexico
4 months using the app
January 25, 2021

I use this app to run my candle business. I love how easy it is to manage my store and run ads through Facebook.

aromahomeco.
United States
4 months using the app
September 4, 2020

FB is a good business platform, in spite of being a little complicated to understand totally, but it's all on the experience.

The LabSwell
Mexico
4 months using the app