Reviews (8,197)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

October 29, 2020

I used the app to setup a ecommerce store on facebook. not sure if i did things correctly cause it was so easy.

Butterfly Crochet & Crafts
Bermuda
11 months using the app
January 1, 2021

its good . i have got some difficuslty but its good for bussiness in shopify and facebook connection is easy to sell

Myfashionstore.in
India
27 days using the app
December 4, 2020

Yeah, it was pretty easy to set up. And it walked me through everything and prompted me as needed. No problems.

Dundarave Creative Arts
Canada
11 months using the app
October 24, 2020

Very helpful. I liked.
This is the best way to manage by my own all the ads from my store.
I hope that my customers enjoy my products.

PixShopping
Brazil
27 days using the app
December 14, 2022

its work very well i love facebok ads its work very well i love facebok adsits work very well i love facebok ads

A-Z store
United Kingdom
27 days using the app
Meta replied December 14, 2022

Hi there,

Thank you for leaving your review. We are glad that you are having a positive experience with Facebook Ads! Please let us know if we can assist you in any way.

Best regards,
Steve

November 5, 2020

Tengo las cuentas conectadas y a veces se desconectan. Y ahora me encuentro que las cuentas comerciales conectadas, aparecen como que no las reconoce. I need help please!

Chileanwines
Chile
Over 1 year using the app
Meta replied November 6, 2020

Gracias por dejar un comentario y compartir su experiencia. Me gustaría saber más sobre los problemas que enfrenta actualmente para asegurarme de que está aprovechando al máximo la aplicación, por lo que le enviaré un correo electrónico en breve para discutirlo. - Anna, Shopify Support

Edited March 15, 2021

It's good and nice but a lot of complication for new people and many rejections is happening. Also, for a new start the Instagram shop setup isn't allowed. I don't understand why? If someone getting started but have little follower they can still create sales right if platform allow.

ApnaLokalStore
India
Over 1 year using the app
Meta replied March 18, 2021

Thank you for leaving your review and sharing your feedback. When it comes to account eligibility this is something determined directly by Facebook that Shopify does not have a hand in. I would be more than happy to share resources on how to contact Facebook for more information. We also work hard to improve our app functionality, so I’d like to ensure you are getting the most out of our app. I will be sending you a email shortly to connect. -Anna, Shopify Support

September 4, 2020

Ha sido rápido y por ahora sin problemas. Ahora habrá que probar totalmente la aplicación y ver si de verdad funciona.

bdhome Marbella
Spain
27 days using the app
December 13, 2020

very nice and awesome applications. i will surely love this application and do the right business using this app. thanks

TroyShe Online Shop
Philippines
27 days using the app
October 22, 2022

Same problem here: Every time I attempt to use the Facebook app it shows an error message. I am unable to update my store catalog on Facebook & Instagram. This is frustrating because I cannot tag products in my photos & I am losing potential sales. Please fix this soon!

Cleopatra Beachwear
Indonesia
12 months using the app
Meta replied October 25, 2022

Hi there!

Paola here with Shopify. Thank you for taking your time to let us know about your experience with the Facebook Channel. I will be reaching out to you shortly through email for more details of what is happening and to ensure you have all the tools to make the app work for your business as soon as possible!

Chat soon!

Paola | Shopify Support