Reviews (7,400)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its straightforward setup and its ability to boost product visibility and sales. They value the user-friendly interface that eases management of their online presence and enhances social media marketing. Positive remarks are also made about the responsive customer support and the seamless shopping experience it offers, which is convenient for customers and effective in increasing customer engagement.

October 11, 2023

app lässt sich nicht öffnen und somit nicht nutzbar

Trymmb
Germany
4 months using the app
Meta replied October 13, 2023

Hallo!

Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung abzugeben. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und möchten Ihnen gerne bei einer Lösung behilflich sein.

Bitte kontaktieren Sie unser Business Support-Team über diesen Link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram, damit wir kann direkt mit Ihnen Kontakt aufnehmen und sicherstellen, dass Sie das bestmögliche Erlebnis haben.

Danke schön,
Meta-Unterstützung

September 26, 2020

This is a great app. Thank you so much for this. Looking forward to further improvements in the future.

InnerClick
Philippines
10 days using the app
September 10, 2020

I have not used this yet, but I look forward to finding out how helpful this will be to my business.

AK's Beauty Supply
United States
7 months using the app
Meta replied September 11, 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

February 14, 2023

la instalé buscando vender a través de mi cuenta de INSTAGRAM y nunca se pudieron sincronizar los precios. En mi página están los reales, pero si un usuario ingresa desde Instagram éste muestra solo unos pocos productos y con precios super descabellados. Además no encontré el soporte requerido con Instagram ni facebook, META. El soporte se remite a leer tutoriales, ver videos y seguirlos, pero a pesar que lo hice el problema de los precios persiste.

Erika Valencia
Colombia
4 months using the app
Meta replied May 4, 2023

¡Hola!
Gracias por tomarse el tiempo para dejar una evaluación. Pedimos disculpas por las molestias causadas y nos gustaría ayudarlo con una solución. Comuníquese con nuestro equipo de soporte comercial a través de este enlace https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram para que podamos hacer un seguimiento con usted directamente y asegurarnos de que tenga la mejor experiencia posible.

Gracias,
[Metasoporte].

February 12, 2021

its helps out alot ive been able to do everything that im needing to do for my store and my advertising

Half Pint's Funhouse
United States
10 days using the app
April 12, 2021

very nice and good support from the team as I had been stuck with issues connecting but it has regained within few minutes

newbreed
India
10 days using the app
February 12, 2021

Sometimes it doesn't save the updates I make on my products.
Please, try to fix this. At least make it faster.

Amazons-Hair
Brazil
4 months using the app
November 29, 2020

i m using this application for my facebook biusness account i would like to make satisfied all my costemers its nice app

www.yoodyshop.com
United Arab Emirates
9 days using the app
June 19, 2021

I used this app to help me integrate my new shopify store with facebook but after running ads for less than a week my ad account was disabled. The problem is with facebook AI and this app not working properly and I see other customers with the exact same issue.

AURA Humidifier
United States
4 months using the app
Meta replied June 23, 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear of the struggles you are facing with restrictions on your Ad account. Shopify doesn't have a hand in restricting Ad accounts as this comes directly from Facebook, however I'm going to look closer at your store to see if there is anything I can do to help, and follow up with you in an email.

Robyn | Shopify

May 4, 2023

Essa bosta de app que não funciona como deveria ta atrasando minha vida. tira essa merda do ar ou resolvam o problema de conexão de contas

Loja Salém
Brazil
4 months using the app
Meta replied May 11, 2023

Olá!

Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo inconveniente causado e gostaríamos de ajudá-lo com uma resolução. Entre em contato com nossa equipe de suporte comercial por meio deste link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram para que possamos acompanhá-lo diretamente e garantir que você tenha a melhor experiência possível.

Obrigado,
MetaSuporte