Reviews (7,400)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for its straightforward setup and its ability to boost product visibility and sales. They value the user-friendly interface that eases management of their online presence and enhances social media marketing. Positive remarks are also made about the responsive customer support and the seamless shopping experience it offers, which is convenient for customers and effective in increasing customer engagement.
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I enjoy the app but dislike having to get on a desktop or laptop to complete different setup details. prefer to be able to access everything from my iphone. also, i dont like the fact that you have to put in a debit or credit info to even run free ads. other than that, no compalints.
Thanks for sharing your feedback! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
It's not working. I am disappointed : get an error message. i can't even connect to the facebook and connect my pixel.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. It sounds as though your shop is being affected by a known issue on Facebook’s team which their team is working on resolving. I'm going to follow up with you over email to open up the lines of communication, in order to let you know when the issue has been resolved!
Charlotte | Shopify
Okay to use. Fairly easy to set up but a bit difficult to find the accept bottons - some at the top, some at the bottom. Needs consistency.
I have used this app to connect my Shopify store to potential buyers on Facebook which has a large base and I appreciate the audience it provides to stores like mine, but there is virtually no human customer service on Facebook and that means that problems like overcharge or wrong invoices cannot be disputed or dealt with, you'll get no response, just silence while you continue to be charged even if it's unfair.
Hey there! Thanks for your review and we appreciate the feedback. I've sent you an email with some contact information for Facebook, as well as some resources for you to look over! If you have any further feedback we'd love to hear from you. - Jake, Shopify Support
excelent
Hi There,
Thank you for taking time to leave a review. We appreciate hearing from our customers!
Thank you,
Meta Support
I'm so confused after trying to set up my store and get it functioning that I honestly don't remember all I've done this afternoon. But from what I recall, this part of the process has been easy.
Hello I've been trying to set up Facebook Pixel since yesterday but without success with we kept saying Sorry, something went wrong.
We're working on getting this fixed as soon as we can. and when I try to set it up via the sales channel, many options are not available at all, please help
Hi There!
Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Aaron
Once I figured out to come to Shopify and make the shop, it was easy.
I liked that my products were automatically added to shopify.
The details were fine follow through until the end. Everything is very understandable and easy to follow.
When i try istall this app i always get this error. "oops. something went wrong." It doesn't work succesfully. I just install once but i didn't install 2nd time this app. It crashed.
Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]