Reviews (7,400)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise the app for its straightforward setup and its ability to boost product visibility and sales. They value the user-friendly interface that eases management of their online presence and enhances social media marketing. Positive remarks are also made about the responsive customer support and the seamless shopping experience it offers, which is convenient for customers and effective in increasing customer engagement.
Refine
-
By rating
excelente herramienta para llegar a los clientes potenciales, solo que demora en dar respuesta a cualquier solicitud
Easy to link to my Shopify store and setting up my catalogue there. Excited to check all the new options this channel gives me to boost my sales. I'm also thankful for the kind and nice support received. On this matter, as always, Shopify is a 10/10. Thank you, guys!
I am having nothing but problems using the direct integration feature that is supposed to directly connect my Shopify store to my Facebook and Instagram. Although the items are saying they are visible in Shopify, FB and Insta, they do not show on either of the profile. And they are active.
Once I decided it was ok to delete my existing commerce account and create a new one via Shopify info and products I felt better.
I can't connect my store, it was connected but the instagram shop wasn't syncing up properly, so I tried again. I removed the connection but when I try to add it now it gives me the error message: Each asset is already associated with a different shop. Please disable one to proceed.
I read the previous bad reviews and Kristin and Aaron nicely reply and refer the bad reviews to contact their support team on the link: https://www.facebook.com/business/help.
Now here's the joke there is no way to contact them! There is a big button in the right top corner of the screen that says "Get support" you click it! You get redirected to https://www.facebook.com/business/help/support but guess what it's just an empty page.
Hi there,
Thanks for taking the time to leave this review. I'm sorry to hear you had issues with connecting your Instagram shop in the app, and with getting in touch with support through the links we provided.
I hope that in the time since you left this review, you've been enjoying the app and haven't had any more issues. If you'd like to talk to support, and for some reason the support link at www.facebook.com/business/help is not loading for you, you can reach out via the 'Get Support' links in the Facebook & Instagram app itself, or we also have a support link in your Commerce Manager too.
Best,
Cailla
I used the old interface for my pixel? I discover this new. It was not realy intuitive for me but very quick to understand. Thanks.
I start to use it, I hope that will be good
I start to use it, I hope that will be good
I start to use it, I hope that will be good
good enougth aaaaaaaaaaaaaaaaaaaaaaaaasaaaagood enougth aaaaaaaaaaaaaaaaaaaaaaaaasaaaagood enougth aaaaaaaaaaaaaaaaaaaaaaaaasaaaagood enougth aaaaaaaaaaaaaaaaaaaaaaaaasaaaa
Great app. Just installed so I'm not sure how it works yet. Hopefully, soon I'll find out and let you guys know.
L'app non funziona, cosi come il pulsante di assistenza. Non possiamo installarla in nessuno dei nostri store. Per favore risolvete!!
Ciao!
Grazie per aver dedicato del tempo a lasciare una recensione. Ci scusiamo per l'inconveniente causato e vorremmo aiutarvi con una risoluzione. Contatta il nostro team di supporto aziendale tramite questo link in modo che possiamo contattarti direttamente e assicurarti la migliore esperienza possibile.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Grazie,
[Metasupporto].