Reviews (8,223)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

September 24, 2020

very good and easy for me , thanks you for this , i will win the time , to create pixel ,thanks you for this ,

MOBETTY LTD
France
8 months using the app
November 16, 2020

Good, but not that easy to set up. Specially if you are working with an external advertiser, for example an ad agency.

Leaving Dust
Mexico
8 months using the app
January 30, 2021

It is getting easier to understand. There are still somethings that can make it a little more user friendly.

D.R.I.P_The Division
United States
8 months using the app
April 21, 2021

Would be good, but instead sends notifications to followers of new items add to Facebook shop for no reason. I cannot turn this feature off and i feel this is affecting how my followers view our brand.

HomeAO
United Kingdom
Over 1 year using the app
October 9, 2020

TOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPP

Wap | Outfit Concept
Italy
20 days using the app
November 21, 2020

I haven’t used it yet... I can review again after using it..........................................

TotallyTori
United States
About 1 year using the app
Meta replied November 23, 2020

Thanks for taking the time to leave your feedback! Reviews are optional, and if you prefer leaving one after using the app, I can definitely help with this. I’ve sent out to an email to you and hope to hear back from you soon. - Abdalla, Shopify Support

December 12, 2020

Instagram works :/ facebook doesn't and I cant find a solution to my problem anywhere - it says my page hasn't been approved due to their criteria however I have gone over that a million times and trying to request a review however there is nowhere to request this review it isn't showing any products all of the links say that all is ok I have verified EVERYTHING I have emailed for help I have spent HOURS on this - HELP!!

Port Kennedy Auto Parts & Batteries
Australia
9 months using the app
Meta replied December 13, 2020

Thanks for sharing your feedback! That definitely sounds frustrating. I'd be happy to help point you in the right direction to get that review started. I’ve sent out to an email to you and hope to back from you soon. - Abdalla, Shopify Support

September 5, 2020

Adorei o aplicativo do facebook além de prático é facil de configurar cada se superando muito bom amei

Baratão Acessórios
Brazil
20 days using the app
February 15, 2021

App is not working currently - I can not do any settings, but it seems my pixel is still working. when I want to go into settings of this app it says I would have to login, but then there is an error??

laylu.de
Germany
9 months using the app
Meta replied February 17, 2021

Thanks for sharing your feedback! There are a few reasons why Facebook would invalidate your session and require you to log back in. Similarly, I see that someone from our support team has reached out to you explaining this in detail. I’ve sent out to a follow up email to you and hope to hear back from you soon. - Abdalla, Shopify Support

September 24, 2020

This is very intuitive tu use and easy, it helps with the expansion of my store and to be easier to use for the customer and i like that

Destyneed
Mexico
20 days using the app