Reviews (8,269)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

Edited March 16, 2021

I use this app to share with the world my sense of humor and my atheism in a compassionate way. It would be great if it was easier to transfer data from one account to another.

Satan's Cup
United States
4 months using the app
September 30, 2020

ITS A VERY GOOD APP, IT GIVES DETAILED INSIGHTS TO MY SHOP AND ITS SALES.I CAN EVEN TRACK EVERY SALE THAT COMES TO MY STORE AND TRACK IT DOWN

Lux Facelift
Australia
10 days using the app
April 19, 2022

Getting any kind of tech support is very difficult and often unresponsive. Product categories are a nightmare to find and assign. Everything from looking up orders and payouts to managing inventory is incredibly cumbersome and seems designed to frustrate us as merchants.

Arte Italica
United States
4 months using the app
Meta replied April 20, 2022

Hey there,

Chris here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.

Chris | Shopify

September 27, 2020

The app helps me run my business! It's an easy way for customers to be able to directly snag the items they see on my newsfeed!

Shop Laurel Boutique
United States
4 months using the app
Edited October 10, 2020

Good app i have comfortably been able to create ads and promote my website efficiciently and with success on facebook. thanks guys

VitalPortaGear
United Kingdom
10 days using the app
October 9, 2020

just started using, so getting familiar for now. i will have to look into it further in order to give more feedback

SOMETHING FROM SOMEWHERE
United States
4 months using the app
November 28, 2020

I like how facebook and shopify integrate together. I can use it to quickly share and promote my website.

TheSavvyTeacher
United States
4 months using the app
October 8, 2023

Never been more frustrated with a sales channel in my entire career. Facebook presents lazy and under payed workers doing way less than minimum. Facebook and Instagram ads managers are in complete shambles. Theres way too many problems to be worth any amount of advertising money.

BeautyBloom
Norway
4 months using the app
Meta replied October 13, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

November 29, 2020

A lot easier than I had first anticipated. Which is great for someone computer illiterate. Easy peasy, lemon squeezy

LatinxEyelashes
Australia
10 days using the app
September 25, 2020

Cool bhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

Sensorreal
France
10 days using the app