Reviews (9,266)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

December 13, 2022

I wish I could give negative stars. DO NOT add this channel to your store, especially if you are already having some success. This app ruined my account eligibility and chances for reinstatement of all 4 of my FB commerce accounts. I’ve been running shops on FB for almost 3 years now.

All this app does is waste our time and energy. It does not support proper reporting or integration with Shopify ...

hairlaidy
United States
10 months using the app
Meta replied December 14, 2022

Hi there,

Thank you for taking the time to leave your review. I'm sorry that you've been having problems with the Facebook & Instagram app. I've passed this review to our ...

July 10, 2023

não consigo editar as informacoes. Enviei mensagem ao support mas ninguem me responde. Os produtos do catalogo não são todos adicionados

FluffyBoom
United States
Over 1 year using the app
Meta replied July 18, 2023

Olá!
Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo inconveniente causado e gostaríamos de ajudá-lo com uma resolução. Você poderia entrar ...

November 28, 2022

bring back old version this one is so bad that i cant even stup my pixel properly. pls bring back previous vers.

Simpativa
Serbia
10 months using the app
Meta replied November 30, 2022

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide ...

September 5, 2020

c'est un bon service, qui vulgarise bien les processus originaux de facebook pour les débutants. A voir jusqu'ou il est possible de pousser l'app

Prima Care
France
22 days using the app
Edited October 21, 2020

i used this app to help me saleeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

Your Lovely Decors
Canada
Over 1 year using the app
Meta replied October 22, 2020

Thank you for sharing your review. I'll be reaching out via email shortly to see if you need any further assistance with setup, and to provide some resources on how to get ...

September 22, 2020

I use this app to help me advertise to potential customers. One actually made the ads on the platform that they provided it was quite easy I am now looking forward to seeing the traffic that it will no bring to my website.

FemiActive31
Jamaica
22 days using the app
March 12, 2022

I installed app ok, but pixel helper doesn't see pixel installed on my website...also in event manager show no activity. What is wrong with this app ?

Fleurane.ro
Romania
Over 1 year using the app
Meta replied March 14, 2022

Hey there,

Ashley here from Shopify. Thank you for taking the time to share your feedback with us. I'm going to follow up with you with an email and troubleshoot this further ...

March 11, 2021

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

shopzigs
Sri Lanka
22 days using the app
June 28, 2023

Facebook/Meta is the worst. I have been trying to reach out to support for two month because they shut down my shop on Facebook for a violation that I did not violate. I followed the link to request a review but the button is grayed out on my end and I cannot click it to request a review. I have told them this for TWO MONTHS and have not received any support from anyone. I just started a business ...

Gift of Thyme
United States
9 months using the app
Meta replied July 6, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business ...

January 22, 2024

GANZ SCHLECHT - BEI PROBLEMEN MIT META GIBT ES KEINE LÖSUNGEN UND KEINEN KUNDENSERVICE!

Meta - Facebook und Instagram - sind unerlässliche Tools. Obwohl ich jeglichen Anweisungen gefolgt bin, ist es mir bis heute nicht gelungen,
- dass ich Werbung schalten kann
- dass ich meine Zahlungsmittel verifizieren
- das die Werbeeinschränkungen auf meinen Konten aufgehoben wurden
- ein Ticket zu eröffnen ...

valleygrapes
Germany
9 months using the app
Meta replied January 26, 2024

Hallo!

Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung abzugeben. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und möchte Ihnen gerne bei ...