Reviews (8,298)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.
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muy bueno esta aplicación ayuda mucho con las tiendas y brinda herramientas que son muy valiosas para las ventas de nuestros productos
simple and easy to use and i like the fact that it helps to grow your sales and business as well looking farword to success with this
easy to set up all facebook integration with this app, thank you very much as this makes life so much easier
I find that not bad at all, it helps me find what I'm really looking for I could be able to get advice from someone else
ell us about your experience with Facebook channel How would you rate this app?
Rated 4 stars Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
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Setup is very easy and quick - I like that a lot!
But in the beginning I had trouble adding the FB Page to Shopify cause I did not have the Business owner rights (but still I was an admin of the page). When I figured out the reason and got that finally done, then afterwards all easy-peasy ready in 2 minutes.
Having a really hard time with the app. It was working well but then the prices are not updating. I removed the facebook channel, disconnected my facebook page from instagram, deleted the shop and collections. Tried to set everything up from scratch but the prices are not right when I tagged on instagram.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I have used this to help set up my business(s) and grow. Im just starting so we shall see how this works!
Been on this constant circle or errors or could not connect to Instragram account. Go through all the setup in Facebook Commerce manager, and then try to setup and never does.. It creates product catalogs that are not fully setup, and unable to go back and modify. Facebook help is not there at all.. Spent days trying to uninstall, reinstall, starting from square one over and over, to simply not get any help..
Hi there,
Nate here from Shopify. Thank you for taking the time to share your feedback with us. I'm sorry to hear that you ran into these challenges while setting up the Facebook channel. I'm going to follow up by email to open up the lines of communication and help where I can.
Nate | Shopify
Absolute junk now. I run a brick & mortar store only (no shipping). My goal is to tag products in my feed, for in-store pickup. Meta's "Changes to Shops" forces the use of Checkout with Facebook or Instagram, which requires shipping. There is no support to sync Shopify's Local Pickup option, or have a catalog only shop to direct to my website for checkout. Guess I won't be spending advertising dollars for my shop.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,