Reviews (8,325)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.
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I've only just set up my Facebook channel so I can only speak to that experience. The set up was pretty easy/beginner friendly.
Works decent enough. Instagram appears to integrate better with Shopify than Facebook Shopping. You sync and push your catalog and it just shows up on Instagram. Facebook on the other hand has a few issues. For example one collection I have shows up on Instagram but keeps giving me error messages on the Facebook shopping side. Wish it had a simple push feature to Facebook Merchant for singular products.
Hi There!
Thank you for taking time to leave a review and sharing your experience with us.
We appreciate hearing from our customers!
Thank you,
Meta Support
I followed the process in ads manager along with a you tube video. I was a bit confusing at first but I believe I got it set up right.
Setup was a breeze! Too easy in fact! I had no prior experience with Facebook shop or Instagram shop, this app bridged everything in the simpliest way possible. Highly recommend!
I used this to connect to fb. I liked how it worked. It would be better if all info was on 1 page instead of having to jump from page to page.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
It keeps getting disconnected. When it was connected, all was fine, but after a few days it gets disconnected, and after a few days it was connected again, and repeat.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
The log in process was a little confusing because i have almost 5 pages and i had to create new FB pixel & catalogue, the old ones were not working anymore .
Items are saying they are visible in Shopify, FB and IG, they do not show on either of the profile. And they are active.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
I used this app to set up facebook channel. I would like to test it to know it is connected to my shopify account.
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