Reviews (9,103)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for its easy setup and seamless product catalog syncing, enabling shoppable posts and ads on social media. The integration with Shopify is noted as enhancing store visibility and sales by connecting directly with customers. Responsive customer support is commended for effectively resolving syncing and functionality issues. Merchants report improved visibility and engagement, boosting audience reach and sales.
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Sehr nützliche App, welche beim Einrichten der Marketingaktivitäten auf Facebook hilfreich ist und den Einrichtungsprozess beschleunigt.
Since I still have to learn so much about technicaI and marketing tools, I am glad about the support and the chance to learn.
I really thought it was simple to use. That goes a very long way with me. I need easy. Not a tech savvy guy here.
I really like this app! when they changed I was a little scared but is really simple to use and helps me a lot! Thanks
Getting any kind of tech support is very difficult and often unresponsive. Product categories are a nightmare to find and assign. Everything from looking up orders and payouts to managing inventory is incredibly cumbersome and seems designed to frustrate us as merchants.
Hey there,
Chris here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.
Chris | Shopify
Do not install this channel, it will just make a mess with your Facebook shop taking control of it and not allowing you anymore to have checkout on Facebook. Just stay in FB with their manager and update your products manually (even if it is a long process). Support is as awful as the channel!
Thank you for leaving a review and sharing your feedback. I'd like to work with you to select your preferred checkout method on the Facebook channel so I will be following up with an email shortly to let you know what next steps to take. - Veena, Shopify Support
Never been more frustrated with a sales channel in my entire career. Facebook presents lazy and under payed workers doing way less than minimum. Facebook and Instagram ads managers are in complete shambles. Theres way too many problems to be worth any amount of advertising money.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
ITS A VERY GOOD APP, IT GIVES DETAILED INSIGHTS TO MY SHOP AND ITS SALES.I CAN EVEN TRACK EVERY SALE THAT COMES TO MY STORE AND TRACK IT DOWN
My shop hasn't been published because it doesn't comply with your Commerce eligibility requirements, but they don't tell me what requirements do not comply with. Nobody helps you.
Thank you for leaving a review. It certainly sounds like it has been a frustrating experience as your commerce account was not approved by Facebook and you haven't been provided any additional information. When it comes to account eligibility Facebook has complete control over this aspect so I'll be following up via email shortly to see if you have any additional details to share. - Anna, Shopify Support
I use this app to share with the world my sense of humor and my atheism in a compassionate way. It would be great if it was easier to transfer data from one account to another.