Reviews (8,350)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

December 22, 2020

It was good, but I wanted to use my Facebook account, that I’m manager of the same manager account, but I have to use the owner, but it’s okay.

American Clothing
Honduras
21 days using the app
July 25, 2022

I have been trying to sync my Shop with Facebook for the past month. When I try to update my phone number, Facebook says they sent me a verification code but I never receive one. I have been doing this periodically, because you are allowed a limited amount of requests for the verification code per day.

Must Love Dogs Hawaii
United States
22 days using the app
Meta replied July 29, 2022

Hi there,

Vance here from Shopify. Thank you taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to help you work through the phone verification issue you described.

Talk soon!

Vance | Shopify

November 12, 2020

I've just signed up for it and haven't used it yet! So I don't know what to say...Facebook is a respected platform so I am sure it will work fine.

MaudnLil
Australia
1 day using the app
Edited January 28, 2021

Si es un poco confuso al principio tener que cambiar de pag para configurar la pag de business, pero por lo menos en esta primera parte bien, vamos a validar la parte de la creacion de campañas

CIVI DE TODO PARA TODOS
Mexico
21 days using the app
Edited March 12, 2021

Nice app to use. There is always a room for improvement despite. However, thanks for the great work you do.

healthtrill
United Kingdom
21 days using the app
September 25, 2020

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lojaextreme-create
Brazil
About 2 months using the app
Meta replied September 28, 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

October 23, 2020

good buena app algo complicada para los clientes de habla hispana pero resulto ser mejor de lo que esperaba

compranuevo
Colombia
1 day using the app
December 5, 2020

Easy to use and intuitive. I've never done anything like this so I'm was apprehensive but all I had to do was follow the prompts.

Chezvixen
United States
1 day using the app
September 28, 2020

BUGGY PIECE OF S
GET BACK FACEBOOK PIXEL ID FORM Now your social account review will kill your business, congratulations!
No FB social account (Even if you are agency) — NO WORKING SHOP WITH FB Right now I can't reconnect account which is under review because of BUG - A LOT OF STEPS OF POTENTIAL BUGS and ISSUES ADDED WITH THIS APP. BUSINESS GOING TO BE HARDER - THANK YOU SHOPIFY!
HELLO WOOCOMMERCE & CLICKFUNNELS! GET FACEBOOK PIXEL BACK

muust.co
Hong Kong SAR
21 days using the app
Meta replied September 29, 2020

Thanks for sharing your feedback! I can definitely understand your frustration with this new change. We work hard to improve our app functionality, so I’d like to look into this further with you. I’ve sent out to an email to you and we can discuss further there. - Abdalla, Shopify Support

May 11, 2021

My website has received more than 1,000 visits and the facebook pixel has only registered 151, of the almost 200 carts it has only registered 4, 10 purchases in the last week and none registered on facebook. Now I want to do retargeting and I can't, because my data is very low, but I have already spent more than 300$ in ads. What do I do now? The cpc are getting higher and higher and the data collected more and more erroneous. Translated with www.DeepL.com/Translator (free version)

BITTRENDY
Spain
About 1 month using the app
Meta replied May 12, 2021

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Marcus, Shopify Support