Reviews (8,349)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.
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I used this platform to help me with selling on FB and IG. I found this to be a great process and easy to follow. Very tedious but worth it to protect the Seller.
J'ai commencé a utiliser facebook pour commercialisation des produit et je suis très satisfait allez y
They refuse to approve me for a commerce account and don't give my any information as to why. They don't care about their customers and don't want to fix any issues. This has really negatively effected my business.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the getting your Commerce Account approved. Please understand that Commerce Account approvals are completely handled by Facebook as Shopify has no hand in the decision made. I do want to see the Facebook Channel working for you so I'm going to follow up with you in an email to share some more information with you that can help resolve the issue.
Adil | Shopify
It was fairly simple and easy to use. It walked me through the setup process with ease and was very direct with instructions.
Cannot get past the last step, continues to say that i'm already connected when i'm not. It's a real headache
Hi there,
My name is William from the Marketplaces support team at Shopify, thanks for taking the time to review our app. The error you are describing requires troubleshooting on an individual level so I'll reach out to discuss those details with you directly.
William | Marketplaces Support Specialist
Shopify
I used this app to help me sale i like it because it's easy to use. It was very easy to set up and link the accounts.
Seems no problem to set Facbook to my account (as far as we know). Add the necessary data and link the shop to Facebook.
Easy set up! Can't wait to set it up on my store on facebook and Instagram to help my customers ship easier
Bad app, I don't think Facebook support knows about it because they are lazy and don't want to communicate with people
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.
Adil | Shopify
Facebook ad is the worst way to get started. They do not help you in any way. I cannot view my ad, I cannot get support to help me at all.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].