Reviews (8,352)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.
Refine
-
By rating
I use Facebook sometimes and it’s an amazing place to put ads funny vidoes and serious stuff you want to post
Rather easy to use even if you are not very proficient with IT
An easy learning experience
Would recomment it
This app didn't work for me. The account was limited by Facebook and there is no obvious way to find out how to get any issues resolve. Wasted so many hours trying to get this app to work. Sadly, time to delete it :(
Hi there!
Paola here with Shopify! Thank you for taking the time to leave us your feedback. Although Shopify does not have a hand in determining Facebook accounts eligibility, I'll be reaching to you via email shortly to share further details that could help. I want to ensure you are equipped with all necessary tools to get the Facebook Channel working for your business.
I look forward to chatting with you!
Paola | Shopify Support
good work
I'm still a beginner with the app. It will be my first time making use of it for my shopify business.
Thank you for the review! I know that approaching Facebook and social media for the first time can be intimidating, so I've sent you an email with some information on next steps you can take. If you have any questions you can reply right there. Looking forward to hearing from you! - Jake, Shopify Support
Horrible App! So much review and control form FB is going under. Do not wonder if your FB account, page or Ad is blocked at some point. As always, "you did not comply with our terms and conditions ", review process is done by AI Bots and rearly by real people. Support is also horrible! I would not suggest this app to anyone.
Hi there,
My name is William from the Shopify support team. I can see that you've had some trouble getting your account permissions set up for Facebook, I'd be happy to review these with you over email. Please look out for my email.
William | Marketplaces Support Specialist
Shopify
I see that this is a common problem when I tried to link to Fb and it blocked me. Now I don't have an access to my personal account or business account and I can't find a way to get back on.
Hey there! Thanks for taking the time to leave a review. While we don't have oversight on Facebook's accounts here at Shopify I've sent along an email with some resources for you to look at to get this resolved. Hope to hear back from you! - Jake, Shopify Support Specialist
This is very helpful!! I enjoy the freedom to post on multiple social media channels. It has helped me to get more customers.
Very quick and easy. I would definitely recommend this to someone else. I still have a lot more to go over but I I definitely look forward to finishing up
Meta support was friendly - but that is the only thing going for it. I've been going back and forth with Meta support for the last two weeks trying get all of my products (62 total) that are approved, synced, and visible on Meta commerce catalog and Meta store previews to actually display on the live Facebook/Instagram shops. The most I've seen displayed were 8.
They continually ignored information that actually seemed worth investigating (Such as: Instagram would automatically tag a product—that wasn't visible in the Instagram shop, but was synced and approved—if I posted an image that was similar to product image. From that point on, that product would be visible in the shop. Also if someone purchased a product through Shopify, and the product wasn't visible in Meta shops, after the Shopify purchase, the product would show in Meta shops also).
They continually told me fix products with issues that would prevent them from being on the store. One product issue is being out of stock, but it is actually out of stock). Another was a coming soon/not available for purchase item that had been removed from their sales channel.
I've cleared cache, cookies, tried different devices, different browsers, had others try in different cities. All had the same result.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].