Reviews (8,370)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.
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good, easy to use and not difficult to understand.Facebook app makes it easier to channel your store
I used this app to set up my facebook to shopify. It made it so esasy. i believe it will be better for more explanation during the entire process. Thanks.
Facebokk é a melhor ferramenta para se anunciar hoje em dia fazendo faturar muito em pouco tempo apenas escalando
So far the entire integration process has been very confusing. I think after several hours of going around in circles and watching youtube videos I finally have almost everything integrated. The two outstanding items are my Instagram shopping, which for some bizarre reason will not let me finish the install and my product catalogue is finally up on my facebook page, but you can't actually buy any of the pieces...and I can't find anywhere to enable this...overall, just not very intuitive and so far my most frustrating experience with my e-commerce site.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you've been having in getting connected. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can help you get set up fully.
Robyn | Shopify
i have been trying for 4 days to get this to link to my Facebook. ridiculous meanwhile Facebook is monitoring my account cause no inventory cause i can't link
Hi there!
Paola here with Shopify Support. Thank you for taking your time to leave us a review. Although we at Shopify have no control over any Facebook imposed restrictions, I will be reaching out to you through email shortly to help you get the Facebook Channel setup for your Business. I want to ensure you can take the best out of our app.
I look forward to chatting with you soon!
Paola | Shopify Support
“There’s no page at this address Check the URL and try again, or use the search bar to find what you need” Can this be corrected?
Hi there,
My name is Chris from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook. I'm going to follow up with you in an email and see where I can help.
Chris | Shopify Support Specialist
Tried to finish up setting up the app, cannot finish by accepting terms and conditions at the very end, LITERALLY the very end. Page refuses to load. Shopify said it was on their end and that it was fixed, still not loading up. Deleted the app, reinstalled, had to delete again and now when I try to install it there's an error message saying there's no url for this page. Shopify itself doesn't rung great, at all, constant errors, loads forever. I save something later go and see it's back to the previous saving not the current one. A year or so ago when I was on Shopify I didn't have ANY of these problems.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with moving past the terms and conditions. This sounds like a familiar issue so I'm going to look into this and follow up with you in an email to open up the lines of communication here and see how I can help you get this resolved.
Robyn | Shopify
Installed, connected, and received a letter:
Effective August 10, 2023, Shops will no longer be available in your region
To focus on products which drive the highest performance and ROI, and give shoppers the most personalized experience, Shops will no longer be available in your region effective August 10, 2023. Product tagging in posts, Reels, or Stories, and creating audiences derived from people who visited your shop will also become unavailable. To find customers and drive sales to your website, we encourage you to use personalized ads, Reels and messaging.
***********
Explain to me what it means that the store in MY REGION will no longer be open? I live in Europe, do I plan for the store to work all over the world? then why do we need your application, and to charge the store if in 2 weeks - it will be discontinued?
Hi There!
Thank you for taking time to leave a review. Please contact our Business Support team via this link regarding the updates for your region:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
not support my store please check this problem please my shopify store meta not working why kindly help me
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Knowing this app was put out by Shopify I was very glad. The app itself is very easy to use and guides you through the process. But even though the app is through Shopify facebook has the finale word. My account was rejected for no reason whats so ever...Shopify support was very helpful with tips that might help, still rejected. The problem is not the app the problem is facebook which is trash. Facebooks support was not helpful at all and will not tell you why your account was rejected cause they are clueless.
Hi there,
Nataly here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with the Facebook channel. When it comes to approving or rejecting a store for Facebook Shopping, it is completely handled by Facebook. However, I'm going to follow up with you in an email to see where we can help.
Nataly | Shopify