Facebook & Instagram , 4,675 reviews
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It’s good to use . It’s takes time getting used to it and getting the hang up of . You’ll love it !
Thanks for sharing your thoughts! I'm glad to hear that you're taking your time to learnt he app and get used to it. On that note, I wanted to share some resources that could help with the learning process! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Works flawlessly and I would've been giving it a 5-star rating IF IT WASN'T FOR THE ONE FEATURE THAT ABSOLUTELY INFURIATES me: Whenever I add a new product to my stock in Shopify, a Facebook-post automatically appears on my business accounts feed. It floods the feed, so my followers unfollow my business site, because they feel I'm spamming them, or suspect that I've been hacked. What p*sses me off the most is that it can't be turned off?!?!? * * * Shopify and Facebook - please, please, please give us the opportunity to at least turn this feature off * * *
Hi there!
Paola here with Shopify. Thank you for taking the time to let us know about your experience with the Facebook Channel app.
I can certainly understand how these updates are overwhelming for your followers and, therefore, you want it to be turned off. This feature is controlled entirely by Facebook and it can't be removed from Shopify's end. However, I will be reaching out to you shortly through email with steps that worked in my personal experience.
I look forward to chatting with you soon!
Paola | Shopify Support
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
it's been ok, I'm still learning how to navigate Facebook through the business stand point but i feel like it could be easier if their wasn't so many glitches
Thank you for taking the time to share your experience. As you know your feedback is very important to us in order to make our app better. I will be sending you an email shortly to ask for more details. Looking forward to your reply. - Anna, Shopify Support
App is good, recently updated... How do I remove the 'message us' speech bubble now that Facebook messenger messages come through the Shopify chat - I don't want 2 speech bubbles on my page..
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm more than happy to help resolve the issue that you are facing with the Facebook Channel so I'm going to follow up with you in an email to open up lines of communication.
Adil | Shopify
Interesting to navigate, decent so far. Will provide a more accurate review after a few months of using
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
It's not hard to figure out but would be better with customer service attached for more help. I created this as a newbee but I am mostly guessing all the time.
Thanks for sharing your feedback! We offer support through our app's Get Support button, but I can definitely pass your idea up to our developers. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I'm not to tech sevy but wasn't too hard following this. App is not hard to follow and not too time consuming. Kind of fun!!
Thanks for taking the time to share your experience! I am happy to see you had a good fun setting up the app. I'd like to touch base to ensure you are getting the most out of all the features so I will be sending you an email shortly. Look forward to hearing back. - Anna, Shopify Support
I used app to add products to sell via instagram shop. needs to be simpler. Couldn't edit items easily
Thanks for letting us know about how you're getting on with the Facebook app. I'm going to send you an email about editing your products, so you can get them set up exactly as you need. Keep an eye out for it! - Cíara, Shopify Support
I think is good, I do not know yet, I have to test for more days because I can give you my feedback yet.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support