Facebook channel
Bring your products to people on Facebook and Instagram.
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Popular with businesses in the United States
App highlights
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Seamless workflow: use directly in Shopify admin
Key values section
Promote easily
Connect your Shopify and Facebook accounts to sync your products for promotion on Facebook or Instagram.
Target accurately
Help reach new customers and promote your products across Facebook and Instagram with free and paid marketing tools.
Manage seamlessly
Make the sale on Instagram or Facebook and manage orders, payments, and returns within Shopify.
Featured images gallery
App details
Facebook channel
Launch date
Integrates with
Facebook channel
Launch date
Integrates with
Pricing
Free to install
When you run a campaign, you set the budget and the ad spend is billed directly to your Facebook ad account.
Reviews
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
List of reviews
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Oak And Honey
Location United StatesTime spent using app 2 monthsWorked well for about 2 weeks before the app integration disconnected Shopify. Now my Facebook, Instagram & Messenger are no longer integrated with Shopify and the app will not recognize my Meta pages. I have contacted both Shopify and FB customer support. Neither was able to help and neither followed up as promised. Meta is our largest customer referral source and we are losing money every day the integration is broken!
Developer reply
August 5, 2022Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Facebook channel on your store and leave a review. It sounds as though you may have been affected by a known outage on Facebook, which prevented users from logging into their Facebook accounts. It has since been resolved by their team, but I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
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Myhairvitamins
Location SwedenTime spent using app About 1 yearTerrible app, it asks me to reconnect i tried several times it doesnt work i tried different browsers different devices
i called facebook and chatted with shopify nothing helps and no one can help me
What a terrible app and absurd customer service, this has affected my business very negative. FIX THE RECONNECT ISSUE NOW!!!!!!!!!Developer reply
August 5, 2022Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Facebook channel on your store and leave a review. It sounds as though you may have been affected by a known outage on Facebook, which prevented users from logging into their Facebook accounts. It has since been resolved by their team, but I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
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Lulu Babe
Location AustraliaTime spent using app About 2 yearsI have always struggled with Shopify's Facebook channel for one reason or another. As other reviews have mentioned, it spams all your followers every time you make a change to a product, and there is no way to turn this off. I ended up having to delete my Facebook Shop completely to avoid this.
Products are duplicated in my catalogue on Facebook any time I update them (e.g. new product name), some products don't appear there, products have wrong prices, wrong images. In short, it's a mess.Developer reply
August 2, 2022Hello!
Paola here with Shopify! Thank you for taking the time to tell us about your experience with the Facebook Channel app. I completely understand where you are coming from. Deleted products are never truly deleted from your catalog for history purposes. However, products that were changed/deleted, will have their visibility as "hidden" or "staging", which means they will not be visible to your customers. I will be reaching out to you shortly to help you troubleshoot what is happening and set the next steps.
I look forward to chatting with you!
Paola | Shopify Support
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