Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
February 27, 2023

Keerthi was very helpful. She was patient with all our inquiries and have guided us step by step. The response was also quick, and her energy was very welcoming. Excellent customer service, would recommend!

United States
Time spent using app: 3 months
February 26, 2023

Great support over the weekend to help solve some confusion. Fantastic app otherwise. Will recommend.

Time spent using app: 16 days
February 24, 2023

Best app I found for FedEx shipping. Once you are familiar with the workflow and have configured it correctly - works as expected. They have great support too. They even call you back when you have requested it and solving your problem. They provide great remote support. Definitely can recommend them & their app!!

GeezerEngineering LLC
United States
Time spent using app: 11 months
February 23, 2023

Awesome service, walked us through everything! We had great help from Sibi who answered all our questions and was very helpful.

Pili Hunters
United States
Time spent using app: 2 months
February 23, 2023

Great App! super easy to use and so efficient! covers all the documentation needed to ship international and domestic!

United States
Time spent using app: 41 minutes
February 23, 2023

Looks like a pretty straightforward way to apply FedEx OneRate to our online orders, creating easier choices and cheaper shipping for our customers. I worked with Shashi K. to set this up on a Zoom call, and he was great - knowledgeable and patient, talking me through my questions and testing all rates before finalizing. We were online together within 15 minutes of my phone call -- very reassuring to know that the Support team is so responsive.

United States
Time spent using app: About 1 month
February 23, 2023

Shashi Kumar helped me to ensure the app was set up correctly and ran through all of the features for me. The app appears to work well although we've only performed test orders to date. Shashi reassured me that if I need anything going forwards that we can get in contact anytime. Their support and service is spot on.

James White Drinks
United Kingdom
Time spent using app: 21 days
February 17, 2023

I had some issues setting up the app but I reached out to their support and got very quick help from Sibi F. They were able to set up a zoom call with screen share and he walked me through the entire integration. Very helpful!

Alpine Rings
United States
Time spent using app: 11 days
February 16, 2023

This plugin is incredible! It's the only way to use Fedex with shopify. When I had small issues with the app their support team (Manohar V was excellent) quickly jumped to help me debug the issues. We worked on the problem for almost an hour until we fixed it. Very happy with this Shopify app!!

Isa Garcia Shop
United States
Time spent using app: 7 months
February 16, 2023

Customer support was very responsive and helped me get setup - really appreciate it! Great app, used our negotiated rates and worked pretty much out of the box. Sibi was a great agent to work with.

FireBoard Labs
United States
Time spent using app: About 13 hours