Fera Product Reviews App , 5,680 reviews

Fera has been awesome for our store. It help existing customers share their feedback and helps new customers to find and build trust in our brand.

Holden has been super helpful and communicating with him has been a breeze!

I really love this app, it helped me a lot and it is very important for any business. Also, its supporting are very good and they replay quickly.

The Fera Product Reviews application has been installed on our Shopify store for over a month now. The primary reason for choosing this application was its compatibility with Etsy, allowing us to import our nearly 1,000 Etsy reviews. Since we opened our Shopify store recently, this was a crucial feature.

The application's interface is excellent, with easy installation and operation. We appreciate the app's aesthetics and how it blends seamlessly with our shop. Furthermore, it offers several essential features necessary for any business, such as the ability to respond to reviews, review photos and videos, and store reviews, in addition to product reviews. The app's automated email system is also a valuable asset, and its prices are highly competitive and affordable for small businesses.

However, we must caution users who utilize the rewards for reviews option in this application. The generated reward discount codes are automatically generated by the app and sent immediately to the customer, but they WILL NOT combine or work with ANY other discounts that users have set up in their shop. This means that customers will be unable to use the rewards generated by this app for their reviews unless users manually check their discounts section and physically change the combined shipping on each and every discount code generated. This is time-consuming, and customers may have already attempted to use the coupon code and been denied at checkout, resulting in lost sales. Therefore, users must be aware that the rewards discount auto-generated and sent out to reward reviewers will not work if they have any other sales or discounts of any kind in their shop, unless they change each and every code manually.

Our business brought this issue to the attention of their customer service, but we were informed that it was not a priority and that they could not cater to every customer's needs. They did say that they would forward it to a team for possible future updates. This brings us to the other downside of the application, which is its customer service's lack of responsiveness, at least in this situation.

In conclusion, Fera Product Reviews is a great application with many excellent features at a reasonable price. However, the rewards for reviews feature has a significant limitation that users must be aware of. Additionally, the customer service could be more responsive to user needs.

awesome but i have to type 100 characters for this review and I didn't mean to get in this deep to commiting to a review as am low on time but it's an amazing app, get it

Excellent choice to show your reviews without paying a fortune. Also very good and fast customer support!

Love this app and the support. Very fast reaction and since we've installed the app, we receive many new reviews! Thanks.

Perfect, thanks you for your helpp !!

Still learning all the ins and outs, but we've already generated reviews after just a couple of days. This app makes it so easy to collect reviews, even from past customers. Love it!

Love this app! Super easy set up and something I really needed to improve my customer experience! Appreciate that customers can upload photos and videos as well.

I'm very happy with this app. I cannot complain at all. It does everything it says and more. The reviews have really helped our product sales.