Reviews (5,996)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and trust through its review management system, noting increased sales and better Google rankings. Key features include customizable review widgets, the ability to import reviews from platforms like Amazon and Etsy, and automated review requests. The app is also praised for its user-friendly interface and seamless integration with Shopify. Exceptional customer support is frequently highlighted, with the team providing quick, knowledgeable assistance and customized solutions.

July 28, 2023

I am surprised that there are so many good reviews, as I had an awful experience using this app. The custom incentive function is broken, so I can't reward customers with points from our rewards app (Smile) that is integrated with Fera.

I've been emailing their team for weeks, get a lousy response with no helpful information on expected timelines from their engineers, thank them for their "update", and then don't hear from them for a week until I circle back to them for an update. I've become straightforward in my requests to get actual time estimates and have been ignored. Very disappointed. Uninstalled Fera and am moving forward with a different app.

Roeda
United States
21 days using the app
Fera Commerce Inc replied July 31, 2023

I'm sincerely sorry for the trouble! There was, in-fact, no bug here, but rather just a rare miscommunication between our engineering team and our support team which resulted in your delayed resolution.

The issue stemmed from our new loyalty app support for review submission rewards (Joy loyalty, Bon loyalty and more) so you’re not stuck to 1 loyalty app. In doing so we added some confusion about how our Smile loyalty integration is configured.

The engineering team was working on some UI improvements that created the confusion for you in the first place which took a few weeks to complete, but that should not have delayed letting you know how to continue with our partner Smile.io without problem.

I sent you an email before seeing this review about how we're going to DO BETTER for all merchants in the future to prevent further communications and how we're going to COMPENSATE you for the troubles.

Again, I am incredibly sorry for the miscommunication! We will do better moving forward - I promise!!

- Jay (CEO)

January 17, 2018

Bless your app

thanks thank you!
thank you!
thanks again

Keysante
Canada
About 16 hours using the app
May 24, 2018

i am new at banana stand
wright now i do not see anything

Magdy Chateeb
United States
18 days using the app
April 13, 2018

Best free app EVER!! Thank you all soooo much!

Iwantitnow Com
United States
About 16 hours using the app
April 20, 2018

BEEN USING APP PHEW DAYS NOW REALLY HAPPY EASY TO USE AND LOOKS GOOD ON STORE ESP AS ITS FREE!!

THANKS FOLKS :)

Pound Site
United Kingdom
About 16 hours using the app
August 14, 2019

facil manuseio, gostei estou instalando para gerar mais vendas com pop up que me ajudem a converter

Luxitech Digital
Brazil
About 16 hours using the app
May 13, 2022

So far amazing, Holden has been amazing talking me through everything and importing reviews from my old site.

Bobby G Baby Wear
Australia
About 16 hours using the app
August 10, 2018

Just started using it. Good App

Rednejet
Canada
17 days using the app
Edited October 10, 2018

love this app!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! JUst what I needed and very easy to use

Danga Essentials
United States
About 15 hours using the app
August 9, 2018

I liked this application. It allows to realize beautiful social proofs and to control them

Mighty View
France
19 days using the app