Reviews (6,004)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing sales through its effective review management system. It supports importing and syncing reviews from platforms like Amazon, Etsy, and Trustpilot, and offers customizable widgets, automated review requests, and options for including customer photos and videos. The app is noted for its user-friendly interface and exceptional customer support, with a responsive team that quickly resolves issues. Its smooth integration with Shopify enhances online visibility and improves Google rankings for businesses.

May 6, 2018

Am gonna make a lot of money with this.

1stcheckmate
United States
22 days using the app
August 27, 2021

I needed to quickly add a ratings/reviews section to my site, that would allow photos and videos. I had Fera up and running in less than 30 minutes, and had customer reviews in the door within a few hours. Thanks!

Really Good Boxed Wine
United States
About 17 hours using the app
June 14, 2023

Roel from Fera was prompt with answering my query. Roel add some custom coding for me and the whole job was done within 15mins. Best app ive used since opening my store, customer service is second to none.

becauseyouregorgeous.com
United Kingdom
About 17 hours using the app
Edited December 14, 2022

Currently in the free trial, and i have to say that this app is functioning well and i am confident we'll keep it for a long time.

FunkySoxy
Cyprus
About 16 hours using the app
Fera Commerce Inc replied December 15, 2022

Thank you for your review ❤️ and thank you for trusting us to help you gather your reviews!

Please reach out to us at any time if you need anything 🙂

July 28, 2023

I am surprised that there are so many good reviews, as I had an awful experience using this app. The custom incentive function is broken, so I can't reward customers with points from our rewards app (Smile) that is integrated with Fera.

I've been emailing their team for weeks, get a lousy response with no helpful information on expected timelines from their engineers, thank them for their "update", and then don't hear from them for a week until I circle back to them for an update. I've become straightforward in my requests to get actual time estimates and have been ignored. Very disappointed. Uninstalled Fera and am moving forward with a different app.

Roeda
United States
21 days using the app
Fera Commerce Inc replied July 31, 2023

I'm sincerely sorry for the trouble! There was, in-fact, no bug here, but rather just a rare miscommunication between our engineering team and our support team which resulted in your delayed resolution.

The issue stemmed from our new loyalty app support for review submission rewards (Joy loyalty, Bon loyalty and more) so you’re not stuck to 1 loyalty app. In doing so we added some confusion about how our Smile loyalty integration is configured.

The engineering team was working on some UI improvements that created the confusion for you in the first place which took a few weeks to complete, but that should not have delayed letting you know how to continue with our partner Smile.io without problem.

I sent you an email before seeing this review about how we're going to DO BETTER for all merchants in the future to prevent further communications and how we're going to COMPENSATE you for the troubles.

Again, I am incredibly sorry for the miscommunication! We will do better moving forward - I promise!!

- Jay (CEO)

January 17, 2018

Bless your app

thanks thank you!
thank you!
thanks again

Keysante
Canada
About 16 hours using the app
May 24, 2018

i am new at banana stand
wright now i do not see anything

Magdy Chateeb
United States
18 days using the app
April 13, 2018

Best free app EVER!! Thank you all soooo much!

Iwantitnow Com
United States
About 16 hours using the app
April 20, 2018

BEEN USING APP PHEW DAYS NOW REALLY HAPPY EASY TO USE AND LOOKS GOOD ON STORE ESP AS ITS FREE!!

THANKS FOLKS :)

Pound Site
United Kingdom
About 16 hours using the app
August 14, 2019

facil manuseio, gostei estou instalando para gerar mais vendas com pop up que me ajudem a converter

Luxitech Digital
Brazil
About 16 hours using the app