Reviews (663)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the customer account interface on Shopify, making it more user-friendly with features like dashboards, order history, and delivery tracking. It supports loyalty programs with credit and points, boosting customer retention. The app offers customization options like OTP and social logins for security. Merchants also praise the responsive and helpful customer support, capable of extensive customizations to meet specific needs.

November 18, 2020

We've needed something like this for a long time! Glad we've got it now. It's really helpful for our customers to be able to see past order details without having to "drill in", and also to re-order easily. Flits customized the page for us so that we have Bold subscriptions access from this page as well, and we added a SMILE loyalty rewards permalink. That one doesn't work as well as we'd like (it fires up the site home page in a separate window) but it was enough for us to be ready for launching in our new theme and we'll work out the kinks over time I'm sure.
If you're fastidious about spelling and such like I am, you'll see some flaws, but the functionality trumps everything for us right now.
Customer service has been very good. Special shout out to Milind. Service is not instantaneous, but it has been consistently prompt and thorough. They were also very patient and polite when I was complaining about an issue that turned out to be my own fault.

DryEyeShop
United States
24 days using the app
Flits replied November 30, 2020

Thanks so much for your feedback.

We are delighted to hear you are satisfied with our services. :)

Let us know if we can help with anything.

Best,
Flits Team

November 19, 2021

We are looking to add Flits to our site and been firing lots of request to Ankit and their team, the response has been absoluetly brilliant, we will be going live in a couple of weeks time. If you are looking to improve your customer experience highly recommend Flits.

Lucy Bee
United Kingdom
24 days using the app
May 31, 2023

Much prefer this account page to the default shopify. Also responsive support for changes or fixes.

Atlas Preservation
United States
24 days using the app
December 27, 2019

Simple app that enables to edit Shopify's default account page. Interesting features also enable to add custom pages the menu, like custom "private collection or anything else.

American Uncle
Italy
23 days using the app
May 31, 2018

this is our 2nd store with shopify and we have flits one the first one.. we always like the app and the way how it is customized.. i have to say support has always been amazing and quick to help

Espace Coffee
United States
22 days using the app
March 20, 2018

FLITS has been great to work with. As with any app... some almost do the same things as others. Flits was free to start which is great for the Reordering and customer management alone. I was using two other versions of "store credit" but they both had not as nice an interface as Flits.
Ultimately, I was going to be stuck using a differnet credit system, because it was the only one that worked with a Store Pick Up Delivery type app. Yet... Flits came to the rescue last night and was able to get their store credit code to work with the pick ups!
another big bonus for flits? it's James in Nashville Tenn. Flits has a built in chat feature in the app and if you have ever tried to get in touch with your app's customer service, you will know how much of a sticking point this can be. James is always quick to respond and keeps me posted working in the back ground with his team to solve problems.
I couldn't have asked for anything more and it was greatly unexpected with the customer support they have given me.
I am excited and hopeful that Flits continues to add features for our stores, so I can really use it as a 1 stop shop type of app.
best of luck with your platforms - wholesomenova

Wholesomenova
United States
21 days using the app
July 16, 2023

I'm thoroughly impressed by Flits APP, particularly the outstanding support team. Whenever I encountered a hiccup, their response was swift, professional, and dedicated to resolving any issues within 24 hours. Completed with screenshots, videos and even custom code. This level of customer service is a breath of fresh air on Shopify APP Store. Their patience and readiness to go the extra mile is a testament to their commitment to customer satisfaction. I highly recommend this app for its superior functionality and customer support.

ProCleansing
Spain
21 days using the app
January 9, 2020

We used Flits to provide a better customer account page and their support is fast, accurate and goes above and beyond the request!

SF Bay Coffee
United States
21 days using the app
July 23, 2020

Outstanding response time.
Thank you so much Milind and Team to fix the compatibility issue with another app so quickly.
Professional Team, 100% Recommended

Awarid UAE
United Arab Emirates
21 days using the app
January 23, 2018

Great App! Great Support! and a good front end dashboard for the users.

Zooomberg
India
21 days using the app