Reviews (688)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer experience on Shopify stores with features like upgraded account pages and easy reordering. Its loyalty and rewards programs, including credit point management, are praised for boosting customer retention. The app offers smooth integration, extensive customization, and features like social login for easy access. Merchants also commend the responsive customer support and user-friendly interface, noting significant contributions to business growth.

March 4, 2019

it took 2 sec to talk to the support. Great service! Best customer experience! I recommend them! Very good!

Joya B2B USA
United States
1 day using the app
May 24, 2018

Had a little difficulty understanding some things due to app verbiage but got it sorted through their chat. "James" and his tech team were fast and efficient resolving my issue.

Excelco Safety
United States
27 days using the app
Edited November 17, 2018

Edit: After I left the bad review here, they replied me immediately. =)

First Review: Their customer service is ridiculous. I messaged them a question, they replied through email by confirming what I was asking. I confirmed the question on TUESDAY morning and it is SATURDAY midnight already I still have yet got an answer. Almost 4 days passed!!! Even if they only get one person they should reply by now?!! I messaged them again in between and guess that did not help either.

Serial Chiller Co.
United States
24 days using the app
April 13, 2020

Great support! Replied within a day and solved the problem without me having to give much explanation. Also made the button I requested to match my theme without me asking!

Moss Vale Campus & Co
Australia
About 19 hours using the app
Edited June 22, 2020

I didn't need the app, so I deleted it. Please note that before deleting the app, you need to delete the code from your theme using a special button inside the app.
This is a little inconvenient, but the app has great support, I think it makes up for this lack. The developers plan to automate the process in the future.

pandake
Russia
21 days using the app
October 7, 2019

We used this app to integrate many of our account services like rewards points, wish lists, subscriptions, etc. Gunjan was very responsive and helped us get up and running quickly. Highly recommend based on great support from vendor!

Alpaca Direct
United States
About 18 hours using the app
January 20, 2020

Excellent customer service within 24 hours. A wishlist with Google and Facebook social login is exactly the APP I need!

Bestmade
Taiwan
About 13 hours using the app
Edited August 28, 2018

Just uninstall the app from my store - but the app remains active
Found bugs on customer account (didn t sum product quantity)
Please remove app from my store

I HAD TO REINSTALL MY THEME - POOR EXPLANATION ON HOW TO REMOVE THE APP

How to uninstall code?
Created by: Alex Brown
Modified on: Wed, 22 Nov, 2017 at 1:19 AM

Please follow steps:

Please click on online store through Shopify left side navigation.
Please Go to theme section.You can see installed themes.
Click on action button of a theme in which you want to remove code.
From action button drop-down menu please select on edit code.
Please remove this code '{% include 'flits_snippet' %}' from a theme.liquid file
Please remove 'customers/account.liquid' file
Please rename 'customers/account-flits.liquid' file to 'customers/account.liquid'.
Please remove 'snippets/flits_snippet.liquid' file
Please remove 'assets/flits.css' file
Please remove 'assets/flits-account.js' file
Please remove 'assets/flits-cart.js' file
Please remove 'assets/flits-recently-view.js' file
Please go to Shopify apps section through Shopify left side navigation.
Uninstall flits from there.

Luvkini
Brazil
4 days using the app
May 15, 2019

Useless app that hardly works, support is not existent. Do Not Recommend at all for any one interested!

Wilex
United Kingdom
2 days using the app
Flits replied May 18, 2019

We're sorry to hear you're experiencing issues with our app. We have attempted to get in touch through the mail from live chat but you missed it. Please review your mail, I have sent with our all conversation screenshot.
As well you have rejected our store access request. We will try again.

As well as you missed to update add on which feature you are looking for. I will help you with that. Please get back through the mail.

August 5, 2023

Trie this app, it wasn't for me. I wasn't going to write a review, but decided to because the app doesn't delete its own code after being removed, which causes several large .js issues on my site.

Unlocked Networks
United States
2 days using the app