Reviews (654)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer loyalty and enhancing the user interface of customer accounts. Features like a credit points system, wish lists, and customizable account menus are praised for increasing customer retention and streamlining account management. The app also allows for efficient management of dashboards, addresses, and order histories. Exceptional customer support is frequently highlighted, with a responsive team that aids in integration, customization, and troubleshooting. The app is noted for its robust functionality and stable performance, making it a valuable tool for enhancing customer engagement and managing accounts on Shopify.
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Needs to work on customer service, emailed them four times in two weeks never received a reply.
The app doesn't work, however, it leaves behind code in your theme.scss hidden that assumes you are using the app and app is in your customized setting section field.
I installed and uninstalled the app within an hour, once I noticed it did not work.
I need to report this to shopify, something is not right here.
Can't uninstall any more, so bad
Very quick to respond, updated errors without issue. The reorder function is great and something our customers will definitely benefit from.
nicht weiter zu empfehlen nach dem entfernen hat sich die app überall im code verteilt muss mühselig im code rausgesucht werden und gelöscht werden !!!!
Firstly, we really apologize for the inconvenience which has been caused. However, we also appreciate you bringing this to our attention since we are always looking for ways to improve our App.
We would like to kindly let you know that we have already fixed the code-related issues by removing it from your store on High Priority that too on the same day and now everything should work smoothly.
We really appreciate your constructive criticism that allows us the opportunity to look into it and improve from the current Standpoint.
Also, we have tried to connect with you on the same day and took followup over multiple channels (Via Facebook, email, etc) but we have not heard back from you till date. So, if you can get back to us at (support@getflits.com), then that will be really great for us.
And we already provide single click option to remove code, learn more: https://getflits.freshdesk.com/support/solutions/articles/33000261891-how-to-remove-code-flits-account-page-setup-from-a-particular-theme-
We would appreciate the opportunity for a second chance. We would also like to talk to you about this to ensure that we take all the necessary steps at providing you with a better experience that we are highly known for.
Had a horrible experience with this app and this app caused our website to crash, which we only figured out because Shopify team had to look into the issue and discovered the app was causing our website to act crazy so immediately uninstalled it. Was promised I'll have my money refunded back to me by Flits and never received the refund. Bad customer service, shady and lack of communication.
Be careful with this App!!!
First and foremost, the STORE CREDIT is an extra $20. The wishlist is $7...that is ON TOP of the subscription plan that they advertise here. Very deceiving pricing IMO.
Secondly, it does a lot of code editing in your theme...but it leaves the code there when you uninstall it!!! They have a code delete list on their FAQ BUT IT IS NOT COMPLETE (You have to comb through the code to completely remove everything). I just spend half an hour going through my code just to remove the obvious but who knows what else they put in there.
My suggestion, make a backup of your Theme first then just publish that if you don't need their app (or just don't install it). I don't know why they did not suggest to do this in the first place, which makes it a bit sus.
False advertising is all over their page.
First, they say they have a 30 day free trial. They do NOT.
Pricing says $5-$10 based on customers.
Description makes it seem like there are a lot of features.
The base plan with the advertised price has very few features.
Every single feature they list is an additional add on.
The add-ons cost more the higher the base plan you choose.
Not a good way to do business. Support is not very helpful or responsive.
I really wanted to like this app, but to get just the store credit, wishlist, and base features it would be over $50 a month for the level plan I'd want.
And who knows if it is any good anyways? They don't let you try the add-on features before paying!
Hello,
Sorry for inconvenience. Actually we are providing 30 days free trial including all paid add ons. As well as we have updated our billing workflow. And regarding cost you can mail us at support@getflits.com. We will help you for sure.
Thank you
Flits Support Team
It didn't seem to work in my store. I followed all of the instructions in the FAQ even though there was barely any direction. Not helpful at all
Mobile layout is shifted off screen, custom color scheme is incorrect on some tabs, very little customizability, for example disabling the Good Morning! message or the clock. It's an account page, it doesn't need a clock. I don't know how this has such good reviews.
Thank you so much for your feedback, actually Flits support team can help you to set up color schema and related things as per your brand color. We are providing a preview option as well in the admin.
Regarding the clock option: It feels personalized for customers, but we can remove that as well if you don't want to display it.
Please contact support@getflits.com, and we tried to connect with you over the mail many times, but you didn't reply.
Don't be mislead by the "Free" plan. It's literally useless! You can't do anything at all with it. All the features are add-ons. Store Credit is $10/mo, Wishlist is $5/mo, Social Login is $2/mo, Advanced Dashboard is another $5/mo. Every single function is an ala carte add-on even if you chose the most expensive $10/mo plan you still have to pay for all the add-ons for the app to be of any use. Very misleading! Wish I could give this ZERO stars!!