Reviews (661)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its customer loyalty and account management features, including a user-friendly interface with dashboards, order history, and direct order management options. It supports a loyalty points system, customizable to specific business needs, and integrates seamlessly with Shopify. The app is frequently praised for its reliable performance and robust security features like OTP and social logins. Merchants also commend the exceptional customer support, noting fast response times and effective assistance.

July 4, 2022

Really impressed with this app and the support we have gotten so far! We recently moved our store from another platform (WP + WC) and wanted to move to Shopify to streamline and make things easier on us maintaining it. We were very lucky to find this app and it helps integrate the following for our customers: * Wishlist
* More complete Account page
* Loyalty program
* Integrates with our POS and Judge.me apps Only had to use the Support once, but they responded and verified the issue within an hour. Thanks Flits team!

Flying Pig Toys
United States
2 days using the app
May 12, 2020

Flits is an awesome app. The Flits support team is very helpful and supportive. I would recommend it to the people who are looking to give there customers a ease of managing customer data like past orders, wishlist and saved addresses.

Dookan
Czechia
1 day using the app
Flits replied May 16, 2020

Thank you so much for your review - we're so happy that you're loving the app and the support team was able to help!

March 3, 2020

this app is PERFECT: efficient, easy to install and use, my clients are delighted!
And I also congratulate the customer service: they are fast, friendly and find solutions to all my questions: congratulations guys for your work

Montessori Family
France
1 day using the app
July 15, 2019

AMAZING customer service! I had a few design change requests and they were phenomenal in resolving them quickly. Super kind and helpful people - wonderful app to have on my store. Thank you so much!

Terra Soleil
United States
1 day using the app
Flits replied July 28, 2019

Thank you for the five-star review! We really appreciate it.

Edited December 5, 2018

Bugs should be this app not flits.
It takes support 7 years to reply, sadly 7 years is yet to complete.

Most ridiculous CS I have ever had to deal with. Wasted my money and time.

Ambaxo.com
United States
About 1 month using the app
March 4, 2019

it took 2 sec to talk to the support. Great service! Best customer experience! I recommend them! Very good!

Joya B2B USA
United States
1 day using the app
May 24, 2018

Had a little difficulty understanding some things due to app verbiage but got it sorted through their chat. "James" and his tech team were fast and efficient resolving my issue.

Excelco Safety
United States
27 days using the app
Edited November 17, 2018

Edit: After I left the bad review here, they replied me immediately. =)

First Review: Their customer service is ridiculous. I messaged them a question, they replied through email by confirming what I was asking. I confirmed the question on TUESDAY morning and it is SATURDAY midnight already I still have yet got an answer. Almost 4 days passed!!! Even if they only get one person they should reply by now?!! I messaged them again in between and guess that did not help either.

Serial Chiller Co.
United States
24 days using the app
April 13, 2020

Great support! Replied within a day and solved the problem without me having to give much explanation. Also made the button I requested to match my theme without me asking!

Moss Vale Campus & Co
Australia
About 19 hours using the app
Edited June 22, 2020

I didn't need the app, so I deleted it. Please note that before deleting the app, you need to delete the code from your theme using a special button inside the app.
This is a little inconvenient, but the app has great support, I think it makes up for this lack. The developers plan to automate the process in the future.

pandake
Russia
21 days using the app