Reviews (663)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the customer account interface on Shopify, making it more user-friendly with features like dashboards, order history, and delivery tracking. It supports loyalty programs with credit and points, boosting customer retention. The app offers customization options like OTP and social logins for security. Merchants also praise the responsive and helpful customer support, capable of extensive customizations to meet specific needs.

Edited June 2, 2020

Excellent, excellent, excellent company to deal with! Their support, the software and ease of use is just superb. This is a must have for all Shopify stores.
It looks less than 15 mins to get this up and going.

Wine Chateau
United States
About 1 hour using the app
Flits replied June 4, 2020

Thanks so much for your lovely review. We're so glad to hear that support was able to help!

Edited September 18, 2018

Had a horrible experience with this app and this app caused our website to crash, which we only figured out because Shopify team had to look into the issue and discovered the app was causing our website to act crazy so immediately uninstalled it. Was promised I'll have my money refunded back to me by Flits and never received the refund. Bad customer service, shady and lack of communication.

Herbal Healing Nation
United States
About 1 hour using the app
June 17, 2018

Be careful with this App!!!

First and foremost, the STORE CREDIT is an extra $20. The wishlist is $7...that is ON TOP of the subscription plan that they advertise here. Very deceiving pricing IMO.

Secondly, it does a lot of code editing in your theme...but it leaves the code there when you uninstall it!!! They have a code delete list on their FAQ BUT IT IS NOT COMPLETE (You have to comb through the code to completely remove everything). I just spend half an hour going through my code just to remove the obvious but who knows what else they put in there.

My suggestion, make a backup of your Theme first then just publish that if you don't need their app (or just don't install it). I don't know why they did not suggest to do this in the first place, which makes it a bit sus.

Tomtek Outdoors And Tackle
Australia
About 1 hour using the app
February 2, 2018

I think this is an amazing app and it rewards your customers along the way. At this time I am not ready to fully implement it in our store but I will consider adding it in the future. The staff are friendly and helpful and the layout looks really good in your store. It will enhance the customers experience most definitely.

Wig Store Hair And Beauty Canada
Canada
About 1 hour using the app
August 30, 2018

False advertising is all over their page.

First, they say they have a 30 day free trial. They do NOT.

Pricing says $5-$10 based on customers.

Description makes it seem like there are a lot of features.

The base plan with the advertised price has very few features.

Every single feature they list is an additional add on.

The add-ons cost more the higher the base plan you choose.

Not a good way to do business. Support is not very helpful or responsive.

I really wanted to like this app, but to get just the store credit, wishlist, and base features it would be over $50 a month for the level plan I'd want.

And who knows if it is any good anyways? They don't let you try the add-on features before paying!

Wickersham Family
United States
40 minutes using the app
Flits replied March 6, 2019

Hello,

Sorry for inconvenience. Actually we are providing 30 days free trial including all paid add ons. As well as we have updated our billing workflow. And regarding cost you can mail us at support@getflits.com. We will help you for sure.

Thank you
Flits Support Team

January 12, 2023

Mobile layout is shifted off screen, custom color scheme is incorrect on some tabs, very little customizability, for example disabling the Good Morning! message or the clock. It's an account page, it doesn't need a clock. I don't know how this has such good reviews.

Regal Wigs
United States
38 minutes using the app
Flits replied March 6, 2023

Thank you so much for your feedback, actually Flits support team can help you to set up color schema and related things as per your brand color. We are providing a preview option as well in the admin.

Regarding the clock option: It feels personalized for customers, but we can remove that as well if you don't want to display it.

Please contact support@getflits.com, and we tried to connect with you over the mail many times, but you didn't reply.

November 1, 2017

It didn't seem to work in my store. I followed all of the instructions in the FAQ even though there was barely any direction. Not helpful at all

Leila Swimwear
United States
37 minutes using the app
July 27, 2019

Don't be mislead by the "Free" plan. It's literally useless! You can't do anything at all with it. All the features are add-ons. Store Credit is $10/mo, Wishlist is $5/mo, Social Login is $2/mo, Advanced Dashboard is another $5/mo. Every single function is an ala carte add-on even if you chose the most expensive $10/mo plan you still have to pay for all the add-ons for the app to be of any use. Very misleading! Wish I could give this ZERO stars!!

Valhalla Soap Co.
United States
14 minutes using the app
November 19, 2018

While this app seems useful, uninstalling per their directions did not totally uninstall it. I had to restore my website because it still had the flits customer account page all messed up... Beware if you don't know how to clean this kind of thing up, you will be paying someone to uninstall of their code to get your website back to normal

Postal Worker Tees
United States
13 minutes using the app
Edited November 11, 2021

I tried this App and it is not what I am searching.
After deinstallation there are loads of entried in liquid left.
Slows down my theme and is simply a no go! I have to struggle now with their support to deinstall it completely. Customer Service was very helpful and deleted the code quite fast.

Delias Whiskyshop GmbH
Germany
13 minutes using the app